If you have a First class ticket and the timetable says First Class but there is no 1st class on train can you make a claim?
Yes. See Condition 38 of the National Rail Conditions of Carriage.
Can I claim before I even travel?
I have bought a first Class ALR for July and tried to reserve a 1st class seats on the Inverness to Kyle of Lochalshe and return but only got standard seats. Tried booking a 1st class return ticket but these are not offered.
See attached page from current timetable.
I doubt it. How could you prove prior to the advertised time of travel that First Class accommodation will not be provided?Can I claim before I even travel?
That is an interesting mistake in the NRT and even the online version shows the train as first class. What is worse is that when you get on the train it will have a declassified first class section. :roll: However in reality you have had a lucky escape, all you would get different is a cup of tea and a biscuit.
Others with greater expertise will comment about the refund for the rover. I doubt it as you can use other trains with 1st class should you want to the same day.
Yes, you can claim the difference in the ticket price for the leg of the journey you are making. This is happening a lot a the moment on Scotrails Edinburgh - Glasgow route.
Why a lucky escape are the biscuits that bad?
Do you mean I could go somewhere else as Red Spotted Hanky do not offer any 1st class tickets on any train that day to Kyle of Lochalshe.
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How would this work on, for example, a first advance ticket from Glasgow to Darlington Route: EC & Connections what fares do you use to work out the difference?
No first class on services north of Inverness (even though you may find 1st on the train it will be declassified). I do not think you will get any refund as Scotrail advertise no 1st on that route.
You could always try the Royal-Scotsman for an enhanced journey opportunity?
I took a look at ScotRail,s site, who operate the route, they don't even price first class tickets. No idea why when all the trains on that route have the 1st class
Not by ScotRail, but for some reason the national rail timetable does.
In that case you would get nothing, as you got 1st class for part of your journey. Yesterday they even said, 1st class passengers may wish to wait for the next service
38. Travelling in standard class accommodation with a first class ticket
If you have a first class ticket (or the equivalent) and the first class accommodation (or the equivalent) shown in the National Rail Timetable is not available in any train you travel in, you may claim a refund of the difference in price between the first class and the standard class ticket for the relevant part of your journey.
I mean by lucky escape it is not worth the premium.
But I have already paid the premium as I have a 1st ALR already.
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A member of this forum lists the outcome of compensation claims while using an ALR in 2009 here.I don't think you'll get anything for an ALR.
Impressive, he got over 1/3 of his ALR back from compo claims.
If the aim of the game was to get as much back as possible, then he didn't do very well . I should have complained to Grand Central about the abhorrent state of their FC on the 180 I had between York and London. 10:25 service I think, it was crowded, dirty (litter all over every table,) the power points weren't working, the seats were tatty and faded, there was no hot food offering due to a failure of some onboard equipment and the host was a miserable so and so who was concealing options like the fruit juice.
But I have already paid the premium as I have a 1st ALR already.
Yes, you can claim the difference in the ticket price for the leg of the journey you are making. This is happening a lot a the moment on Scotrails Edinburgh - Glasgow route.
To be fair it's not happening a lot. At least one of the turbos have a 1st class section on them at peak times and during the day nearly all EDB-GLQ services have 1st class, except when a failure occurs a suburban turbo may be utilised to fill in for the failure.
I may be "unlucky" using the quotes as I am a standard class holder so the extra seats is a benefit, but it has personally in the last 2 weeks. Just twice when a 6 car train has had none at all (but in the same week) but very frequently when a 3 car set has had none. But I know that is the risk that happens say if the 1715 service is a suburban + normal. When it splits for the 1815 you have a 50 / 50 chance it will be standard only.
That is exactly what I was wondering the other week, the 1645 Glasgow - Edinburgh was 2x 1704xx. Still in orange. [/B]The 1651 Cumbernauld was 170430. Of course you could do nothing about this once the diagram was created. The 1645 comes from Edinburgh as 6 car and there is no way you can shuffle this around. But as you say you do get a lot of the "express" units on suburban workings. However I know many of the Dunblane diagrams also interwork with E&G
Now the E&G now only have on trolley per service, it as long as one set has 1st no-one will care (as long as that is the set with the trolley ).
I have noticed that once Linlithgow / Croy passengers seem to declassify 1st anyway as the know no-one will challenge them anyway. It amuses me if the gaurd changes sets at these points.
I wasn't saying the gaurds don't challenge, it is just as the trains dont have corridor connections they can't be in both sets at once. You see passengers at some stations checking which set the gaurd is in just so they go on the opposite set.