First Great Western tele sales sleeper tickets

Discussion in 'Fares Advice & Policy' started by richd1975, 31 May 2015.

Thread Status:
Not open for further replies.
  1. richd1975

    richd1975 New Member

    Messages:
    4
    Joined:
    14 Oct 2014
    Hello,

    Had difficulties again trying to get station staff to issue Night Riviera sleeper tickets for protected staff. Had to call up First Great Western in the end. They too were unsure about the procedure to book only the berth supplement as I will tick a box. At no point during the call did the sales agent mention my reservation. Will this automatically be printed on the supplement ticket? Thanks in advance for your replies.
     
    Last edited: 1 Jun 2015
  2. gray1404

    gray1404 Established Member

    Messages:
    2,868
    Joined:
    3 Mar 2014
    Location:
    Merseyside
    Do you think it might be worth a phone call back to FGW to confirm you have a reservation on the specific service you want?
     
  3. DEE-DE

    DEE-DE Member

    Messages:
    104
    Joined:
    25 Oct 2014
    I booked a berth a while ago at my local station. It was a solo berth only as I had found it cheaper to book these separately. I got one supplement ticket with a fare of £60 and a sleeper reservation for £0.
     
  4. Sleepy

    Sleepy Member

    Messages:
    726
    Joined:
    15 Feb 2009
    Location:
    East Anglia
    I Recently booked berths only through FGW telesales without any difficulty. I would suggest stating you already hold tickets for the journey.
     
  5. reb0118

    reb0118 Established Member Fares Advisor

    Messages:
    2,630
    Joined:
    28 Jan 2010
    Location:
    Bo'ness, West Lothian
    Not too sure about the Night Riviera but on the Caledonian Sleeper it is cheaper to buy a berth inclusive advance fare (@priv rate) than a free box & berth supplement.

    Your berth supplement will include a free reservation.
     
  6. Sleepy

    Sleepy Member

    Messages:
    726
    Joined:
    15 Feb 2009
    Location:
    East Anglia
    Priv rate berth Inc. Fares are available on Night Riveria but not always on Busy nights.
     
  7. dcd

    dcd Member

    Messages:
    508
    Joined:
    28 Jan 2011
    Location:
    Romsey
    I wanted to book a Night Riviera berth to go with my First Class ALR But found it cheaper to book an advance sleeper ticket. So I now have 2 valid tickets for the journey. ( if it is delayed can I claim on both :lol: )
     
  8. richd1975

    richd1975 New Member

    Messages:
    4
    Joined:
    14 Oct 2014
    Thanks for the replies all. It looks as though First Great Western telesales sold me the berth only fare when the staff berth inclusive advance fare was also available for purchase. Progressing this now with customer services to refund the difference.

    It's never easy buying staff travel tickets on the Night Rivieria. It looks as though things are simpler now on the Serco sleeper.

    Thanks again for all your replies

    Happy travels!
     
Thread Status:
Not open for further replies.

Share This Page