F Great Eastern
Established Member
The Travel shops are good. So they can do it. Not the operational side though, apparently. The First quandry, perhaps. According to the local OpCo their priority over the last couple of years has been the appearance of their buses and staff, and the reliability . . . ??? OK we understand about the reliability; but the rest of it seems to have had the opposite effect. Look across the border at First Ipswich which has to rely on refurbs and paint jobs (and has more competition and a less bus friendly environment, at least for First) and it's a completely different story. Perhaps they've just had to try harder. Weird.
First in Ipswich has been much better the last couple of years, they have a much more presentable fleet in much better condition both inside and outside, better links with the community, more of a customer focus and generally are said to be performing better in all areas, sadly the independent Ipswich buses over the past few years has been on the decline.