LBSCR Times
Member
I wonder if this is connected with the oft-vaunted SWT/NR alliance? I.e. better communications between NR and the TOC lead to better communications with the customer?
An Alliance is a total distraction.
Consider this, any service incident / alteration through the core:-
Incident management from Farringdon and north is dealt with by NR Derby.
South of Farringdon to Herne Hill is NR Kent, and south of Herne Hill is NR Sussex.
Train service management throughout the core is a mixture of all three, depending on where the service is going to / from!
And you can guess what NR internal politics are like!
GTR Control is located in Three Bridges ROC, where, ultimately the route signaling wil be controlled from.
So, just picture all the phone calls etc required......
Whereas SWT and NR are in the same office.
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