Forbidden from using power socket in station waiting room

Discussion in 'Disputes & Prosecutions' started by AnkleBoots, 5 Nov 2019.

  1. mark-h

    mark-h Member

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    If there are people going around harassing customers in a station without visible ID (TOC/BTP/SIA/NR) then report it to 61016 as "something that doesn't look right".
     
  2. AnkleBoots

    AnkleBoots Member

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    Yes, just because the other guy didn't speak to me.
     
  3. AnkleBoots

    AnkleBoots Member

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    This is definite worth considering if there is a next time. Can I point to a written source that requires all staff on stations to have visible ID?
     
  4. sprunt

    sprunt Member

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    This may be the case on the North London line - it mentions the Overground. Unsurprising that the whole silly thing was started by a PCSO. A waiting room is one thing, but given that trains frequently have power sockets intended for passenger use it's far from unreasonable to assume that a power socket on a train is for the use of passengers, and if a particular one isn't there are far better ways to let the passenger know than starting off with "Do you know you're stealing electricity?"
     
  5. philthetube

    philthetube Established Member

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    Does it matter who got blamed, what matters is that a toddler was injured and action was taken to ensure it can't happen again.
     
  6. NickBucks

    NickBucks Member

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    I think the OP was lucky to have a security guard around. No suggestion that the language used was anything but polite and firm. His / Her presence may well have saved the OP being assaulted by a low life trying to steal the phone. Hats Off to National Rail and / or the TOC for ensuring that the security guard was doing their job.
     
  7. bastien

    bastien Member

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    You can get small 500w heaters not much bigger than a timer plug these days. Google 'JML Handy Heater'.

    Pretty scary if you ask me, but they're available in real shops like Wilko so they must be somewhat safe.
     
  8. AnkleBoots

    AnkleBoots Member

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    The lowlifes probably have better phones than me, at least in terms of better battery life :)
     
  9. Karl

    Karl Member

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    Here you go... and another for good measure! :)

    JML Heater.jpg Fan on train.jpg

    (Two images. One of the JML Handy Heater. The other of a man sat with a full size cooling fan plugged into the train's seat socket!)
     
  10. 221129

    221129 Established Member

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    No it doesn't.
     
  11. Mag_seven

    Mag_seven Established Member

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    I frequently put a small fan heater in my case if I am staying away somewhere in the winter - sometimes hotel room heating can be woefully inadequate.
     
  12. 221129

    221129 Established Member

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    No because there is no such rule. Security staff should have their SIA badge on display though.
     
  13. johnnychips

    johnnychips Established Member

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    I am so impressed by this, even though we’re getting OT. Is it like the one in #69? Didn’t know such stuff existed.
     
  14. ElectroSoldier

    ElectroSoldier Member

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    Just because there is an electrical socket on the wall it doesnt mean you can use it.
    Why would you think you can anyway?
     
  15. infobleep

    infobleep Established Member

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    Do all the plug sockets provided for the public to use at stations state they are?

    Why don't all train companies put notices on the plug sockets on their trains saying you can use them? South Western Railway do. Of course their notices only mention laptops and not mobiles.
     
  16. R G NOW.

    R G NOW. Member

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    There is a socket in the waiting room on platform 1 at Cheltenham that everyone seems to use, and nobody seemed to worry about. But really one should only use the U.S.B sockets on trains as the power is generated from the trains batteries or generators. And the person will be able to charge it properly instead of standing by one in a waiting room.
     
  17. dosxuk

    dosxuk Member

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    So you're sat there, security guard comes in, sees you've plugged your phone in to charge and that the vending machine has been unplugged?

    He would have the same rights as any other security person. He can ask you to leave the premises (if badged, that can include use of reasonable force to encourage you to leave), and he can summon assistance.

    Other posters have mentioned that network rail is a public body, therefore they think stations are a public place, well, the houses of parliament, police stations, schools, hospitals, morgues, and sports facilities are often publicly owned, but there is no right for a member of the public to wander about at will and you can be arrested if you refuse to leave when asked, even if asked by non-badged / warrant holding employees.
     
  18. Joseph_Locke

    Joseph_Locke Established Member

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    And yet the 14/15 satellite lounge at Manchester Piccadilly not only has sockets clearly marked for public use, but also USB sockets and a shelf on which to place the device being charged ... #betterupnorth
     
  19. A Challenge

    A Challenge Established Member

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    Does that mean that technically you can only charge laptops?
     
  20. infobleep

    infobleep Established Member

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    I believe common sense is used in this case or at least I've not come across anyone complaining.
     
  21. philthetube

    philthetube Established Member

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    This sounds like a strange argument, they are not everywhere so should not be anywhere?
     
  22. AnkleBoots

    AnkleBoots Member

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    I just assumed that a train ticket includes use of station facilities during the journey.
     
  23. AnkleBoots

    AnkleBoots Member

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    It was a completely empty vending machine, he knew I hadn't just unplugged it :)
     
  24. AnkleBoots

    AnkleBoots Member

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    Using force to remove a ticket-holding passenger would be very disappointing.
     
  25. Belperpete

    Belperpete Member

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    Removing someone behaving obnoxiously would not be disappointing. Just because someone holds a ticket does not entitle them to behave as they wish.
     
  26. 156420

    156420 Member

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    I don’t see how we’ve managed to generate 3 pages of waffle from 1 very small incident!

    Security Guard “Can you not use the plugs to charge your phone?”

    Person: “Ok no problem”

    Done.
     
  27. yorkie

    yorkie Administrator Staff Member Administrator

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    We've had fewer than 90 replies, yet we have over 3,000 members active on any one given day, so you've already contributed more than the average member ;) as for waffle, well I'm not sure I'd describe your post as that, but I will disagree with it.
    It's not unreasonable to:
    a) ask if there is a reason why (e.g. what I'd recommend I'd saying "Sure I will do, just wondering if there is a particular reason?"; The answer given may influence what you say in a letter to the company.
    b) establish if the individual was acting within their remit and if the company was happy for the interaction to take place.

    I don't agree that an unreasonable request should not be brought to a company's attention and I also don't think it's unreasonable to establish if the request was reasonable.

    I am not suggesting refusing to comply or acting confrontationally.
     
  28. unlevel42

    unlevel42 Member

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    Connecting unprotected delicate equipment to unknown power sources is not a good idea.
    I am no electrical engineer but I do know that the "cleaners" power supply on trains was not suitable for electronics.
    In industrial plants where there heavy duty electric motors, cranes, arc melting etc are in use, delicate electronics must have special protection.
    I would be very wary of connecting anything up to a socket unless it is marked as suitable for public use, particularly on the electric railway and its buildings.
     
  29. Bantamzen

    Bantamzen Established Member

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    I can answer that last bit, they most certainly would charge you. But to be fair they make this perfectly clear when booking. Which is why I always suggest to people reliant on their mobile phones for this sort of thing to carry a power bank with them, or at the very least keep an eye on their battery power and if it gets below a certain percentage stop using it for non-essential purposes.
     
  30. Roy Badami

    Roy Badami Member

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    I'm pretty sure that's not a major concern - any surface buildings will be wired no differently to a home or office. The station power supply will just be a normal power supply provided by the local electricity company, and will be completely separate from the railway electrification system.
     

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