Dear forum
I am writing for advice after seeing how supportive an informative you have been to other posters.
I was travelling my normal route this morning from Aber-Heath High Level. Both stations are managed by Arriva Trains Wales. I normally pay with a mobile multiflex ticket which are bought as a set of 6 return journeys. These tickets should be activated (before) on boarding
On arrival at Heath High Level, which is unstaffed, I was greeted with a host of income protection inspectors. To my disbelief I realized I hand not activated my mobile ticket. I thought I'd best do so to account for my error. The inspector of course spotted this as activation of the ticket is time-stamped. I explained this was an honest mistake. It was not my day as I also forgot my wallet so no lunch for me!
In hindsight I should have approached an inspector and explained my error before activating the ticket to show I wasn't deliberately meaning to deceive them. In any case they collected my details and a narrative of the circumstances.
I am now awaiting a letter from Arriva which I assume from what the inspectors said will give me right to reply and explain their intentions. I am aware from reading other posts about the possibilities going forward (settlements, court proceedings etc), however I would welcome some advice on how to handle my response.
Thanks for your help
I am writing for advice after seeing how supportive an informative you have been to other posters.
I was travelling my normal route this morning from Aber-Heath High Level. Both stations are managed by Arriva Trains Wales. I normally pay with a mobile multiflex ticket which are bought as a set of 6 return journeys. These tickets should be activated (before) on boarding
On arrival at Heath High Level, which is unstaffed, I was greeted with a host of income protection inspectors. To my disbelief I realized I hand not activated my mobile ticket. I thought I'd best do so to account for my error. The inspector of course spotted this as activation of the ticket is time-stamped. I explained this was an honest mistake. It was not my day as I also forgot my wallet so no lunch for me!
In hindsight I should have approached an inspector and explained my error before activating the ticket to show I wasn't deliberately meaning to deceive them. In any case they collected my details and a narrative of the circumstances.
I am now awaiting a letter from Arriva which I assume from what the inspectors said will give me right to reply and explain their intentions. I am aware from reading other posts about the possibilities going forward (settlements, court proceedings etc), however I would welcome some advice on how to handle my response.
Thanks for your help