Sat in coach B on the 15.00 Norwich to London Liverpool Street. Within 2 minutes of departure a businessman needs to buy a new full fare ticket because he tried to use his 14.30 Advance ticket, "oh the man on the barrier said it would be ok". Then, at the same time, a lady appears (flapping) that she has collected "someone else's" tickets from the TVM, and not her own!
Very robust and professional response from Train Manager. Though I am sat there silently laughing trying to understand how the "great" British public regularly make these mistakes on a daily basis!
Very robust and professional response from Train Manager. Though I am sat there silently laughing trying to understand how the "great" British public regularly make these mistakes on a daily basis!