Driving up customer satisfaction.
When he isnt spinning records in a disused warehouse in Essex but his broadcasting ability is pulling in a crowd, and has propelled him to the dizzy heights of the Twitter charts.
@jubileeline to the train driver on the 07:11 from P14 at Stratford this morning - great work on the PA on the train! Nice start to the day.
@TfL loving the @jubileeline driver who got into London Bridge at 9.15, brightened up my morning give him a pay rise
Its his easy and informative style that has seen him rise to stardom. He often leaves his booth to rapturous applause; customers jostle each other to tell the larger than life driver how funny he is. "Man you crack me up.... you're hilarious" and "You're the funniest driver ever... Can't wait to ride your train again!" and "Simply hilarious... put it there".
He calls himself a professional train driver which means hes proactive and always tries to walk in our customers shoes. "People pay a lot of money to use our services and those who venture into zone one pay the most, and often they don't even get the privilege of sitting down. So providing them with informative, timely information is the very least I can do.
"Ladies and Gentlemen just so youre all aware it's six minutes until the next all stopping Uxbridge Met Line tube... so you might as well stay with me in the warm, until Wembley Park."
Its his humour that our customers love. Ladies and Gentlemen we are going to be held here awhile! So if you want to nip upstairs and get yourself a burger; just leave your coat in your seat and well see you in a bit.
My apologies to those who have just gone upstairs, Ive just been informed that weve been cleared to go!
The role of a T/Op has changed over the years, once they were seen as 'motor men' but now it's a completely different job. Today, it's less about technical abilities and more about customer service and appreciating what a delay or a closed lift means to a customer.
It really is just about giving good old fashioned customer service he laughs as he grabs hold of the handset Can you give me a moment, my customers need me.