Glasgow to Worcester via London (Split ticketing)

Discussion in 'Fares Advice & Policy' started by VT 390, 10 Feb 2019.

  1. VT 390

    VT 390 Member

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    In April I am going to be travelling from Glasgow to Euston on a weekday on the 14:40 which arrives at 19:09 and then either:
    option 1) Get the 19:43 from Euston to New Street changing on to 22:00 to Worcester
    option 2) Get the tube to Paddington and get the 20:22 direct to Worcester, (I have not decided which option I will use yet).
    I know there is direct trains from Glasgow to Birmingham which would be faster but I want to do the full WCML route which is why I am going in to London.
    My question is with a 1st class advanced ticket from Glasgow to Euston and an advanced single form London to Worcester have I allowed enough time at Euston (34 minutes) or to get the tube to Paddington (73 minutes) for my separate advanced tickets to be accepted on later trains if the 14:40 was delayed or cancelled getting in to Euston?
    (also I think I am right in thinking that if I have left enough connection time even with separate advanced tickets they would be accepted on later trains of any one of them has a problem)
    Thanks for any replies in advance
     
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  3. bb21

    bb21 Moderator Staff Member Moderator

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    The 2022 is definitely fine.

    The 1943 is also fine, but in the event of the Glasgow train being delayed, you will be expected to make reasonable efforts to get to your destination with the least amount of delay (assuming you want the whole trip to Worcester considered one journey), which may involve changing at Warrington for the direct train to Birmingham behind, rather than going all the way into and back out of Euston. Of course if you end up delayed between Warrington and Euston and they do not put in additional calls en route, you should be allowed to get the next train should you miss the 1943.

    To be honest, if going the full distance on the WCML is your main priority, and prices are comparable, go for the 2022 is my recommendation.
     
  4. yorkie

    yorkie Administrator Staff Member Administrator

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    Yes this is fine but if major delays occur you may be directed to a more direct service in order to complete your journey from Glasgow to Worcester.

    If travelling via London is crucial to your plans, you may prefer to spend more time in London, and to consider it to be two journeys.
     
  5. VT 390

    VT 390 Member

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    I have booked tickets on the 20:22 from Paddington and have booked the tickets through to Great Malvern due to a change of plan. As the 20:22 is the last train of the day from London to get back to Malvern what would happen if the 20:22 was cancelled or I missed it because of the Glasgow train being delayed?
     
  6. Silverdale

    Silverdale Member

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    If it was a case of the 20:22 being cancelled it would be unlikely that you were the only customer with the problem of getting to Malvern.

    If that was the case I would travel as far as I could by train, by taking the next available service as far as Worcester. If there was no service onward to Malvern, the train company should arrange alternative transport from Worcester to Malvern, but it would obviously be best to make GWR aware of the situation asap. i.e. at Paddington.

    I am less clear what would happen if the Glasgow-London train was cancelled or seriously delayed e.g. at Warrington. If, at that point, there was no chance you could catch your booked service from Paddington, the train companies could legitimately offer to carry you to Malvern via Birmingham, even though your tickets weren't valid that way. If you declined such an offer, I'm not sure you could then insist on the train companies arranging transport to take you onward from Worcester.
     
  7. yorkie

    yorkie Administrator Staff Member Administrator

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    Any train company in a position to help should do so.

    If Virgin are the company delaying delaying the passenger into Euston and Virgin offer the most appropriate alternative service, it would be advisable to talk with them in the first instance.

    They might suggest changing short of London to avoid a double-back, depending on the circumstances, as applicable, so if the aim is to travel via London, that might have to be abandoned.

    Of course, the chances are that everything will run smoothly, and you can't plan for every eventuality, but if the overriding aim is to go via London, rather than travel from origin to destination, then the more time the customer can allow in London the better.
     
  8. SickyNicky

    SickyNicky Verified Rep - TrainSplit.com

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    I once got into this sort of pickle on (nearly) that route, when I was headed home to Ledbury (same line as Worcester) and the EC train got severely delayed, meaning there was no chance of me making the connection to the last train of the day in London.

    The EC guard took one look at my tickets (one of which was an East Coast Rewards ticket - remember those?) and happily endorsed them for travel via Brum instead, so at least I got home. No issues with either CrossCountry or London Midland in accepting them. An email to EC's customer services afterwards got me RTVs to the full cost of the other ticket as well. Just needs some common sense from staff.
     
  9. VT 390

    VT 390 Member

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    As I have booked the ticket from Glasgow Central to London Euston not Paddington does it still count as 1 journey even though I will be using an Oyster card to travel from Euston to Paddington?
     
  10. ForTheLoveOf

    ForTheLoveOf Established Member

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    If you are using an Oyster card from Euston to Paddington then this may be seen as no longer constituting one journey by some people. I would recommend getting an overdistance excess to/from Zone U1* if at all possible.
     
  11. VT 390

    VT 390 Member

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    Thanks for all the replies/advice, even though the 14:40 from Glasgow was about 16 minutes late in to Euston I still made the 20:22 at Paddington with plenty of time to spare.
     

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