Gold Card 'grace period extension'

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philch1

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20 Aug 2019
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Having purchased a new annual travel card online, I am waiting for the gold record card to arrive in the post. I want to use the discount on the 2nd Jan, and was told my existing gold record card, which expires December 31st, would be accepted. Apparently, "staff are instructed to allow a grace period". I asked if this is detailed online anywhere, but was told no - it's in private staff handbooks.
Is this correct?
If relevant, the journey will be on West Midland Trains to Euston.
Thanks.
 
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island

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I’ve not come across anything like that. I renewed my annual Travelcard in person at a TfL Visitor Centre last week for this purpose.
 
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