Blindtraveler
Established Member
Hi all. First off I am not personally affected by this but am asking more out of a mix of kindness and shear desperation on behalf of people who post in the Southern Rail sufferrers group on Facebook which I and at least 1 other member of the forum that I know about are members of.
There is never a week goes by when someone doesnt post in the group about having a valid delay claim knocked back, usually because the opperaters customer service dept say no train opperated at that time. As many of these claims are for camsled trains then of course it didnt opperate although a check of the TT suggests it was ment to. If it takes me only a moment or 2 to check why cant they?
Anyhow what really got me going this week was someone who has had a claim submitted after the security alert at East Croydon the other week rejected multiple times for broadly similar reasons. I would love to see these people given some help as the same FB group also contains storys of jobs lost, young people black marked for lateness at colledge/school, relationships ruined, stress, depression and other issues and it is starting to upset me as I try my personal best to help those in the group, as I say purely out of kindness.
Can we as a collective help them out? Maybe even if one of our ticketing experts joined and posted in the group to help those of us non experts already trying our best??
Cheers for reading a somewhat desperate post.
There is never a week goes by when someone doesnt post in the group about having a valid delay claim knocked back, usually because the opperaters customer service dept say no train opperated at that time. As many of these claims are for camsled trains then of course it didnt opperate although a check of the TT suggests it was ment to. If it takes me only a moment or 2 to check why cant they?
Anyhow what really got me going this week was someone who has had a claim submitted after the security alert at East Croydon the other week rejected multiple times for broadly similar reasons. I would love to see these people given some help as the same FB group also contains storys of jobs lost, young people black marked for lateness at colledge/school, relationships ruined, stress, depression and other issues and it is starting to upset me as I try my personal best to help those in the group, as I say purely out of kindness.
Can we as a collective help them out? Maybe even if one of our ticketing experts joined and posted in the group to help those of us non experts already trying our best??
Cheers for reading a somewhat desperate post.