GWR Delay Repay from April

Discussion in 'Fares Advice & Policy' started by Bill Badger, 12 Mar 2019.

  1. Bill Badger

    Bill Badger Member

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    About **!!* time!

    https://www.gov.uk/government/news/delay-repay-15-secured-for-gwr-passengers

     
    Last edited by a moderator: 12 Mar 2019
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  3. bignosemac

    bignosemac Established Member

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    For once, a GWR rumour via a staff briefing was true.

    Delay Repay 15 comes to GWR from 1st April 2019.

    https://www.gwr.com/help-and-support/refunds-and-compensation/delay-repay

     
  4. superalbs

    superalbs Established Member

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  5. Bletchleyite

    Bletchleyite Veteran Member

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    Angonamo, that isn't proper Delay Repay - Delay Repay applies to ALL tickets not just single, return and weekly.
     
  6. ForTheLoveOf

    ForTheLoveOf Established Member

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    A splendid development. I'm slightly surprised they've moved straight to Delay Repay 15 though, even on long distance services. That makes them the joint first long distance "Intercity" style operator to offer this - along with Greater Anglia, who, according to the Halstead Gazette, are offering the same from 1 April.
     
  7. najaB

    najaB Veteran Member

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    It may just be that the threshold is different for other tickets.
     
  8. Bletchleyite

    Bletchleyite Veteran Member

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    No reason it should be.
     
  9. najaB

    najaB Veteran Member

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    Well, for one thing the calculation wouldn't be 50% of the ticket cost for a 35 minute delay to a 14-day All Line Rover.
     
  10. Bletchleyite

    Bletchleyite Veteran Member

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    It wouldn't for a 7 day season either.
     
  11. ForTheLoveOf

    ForTheLoveOf Established Member

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    No, but it is about whether or not other tickets are at all included in Delay Repay, or have to rely on the rubbish old delay compensation scheme.
     
  12. Starmill

    Starmill Events Co-ordinator

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    'Delay Repay' applies to all ticket types. Otherwise, it isn't 'Delay Repay'. So the government have told us, at least...
     
  13. najaB

    najaB Veteran Member

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    Exactly. So the information on that page is only valid for standard point-to-point tickets.
     
  14. Bletchleyite

    Bletchleyite Veteran Member

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    No, it's not. I am referring to this:

    This reads to me that they will have different arrangements for Rover and monthly and longer Seasons, which is not proper Delay Repay.
     
  15. WelshBluebird

    WelshBluebird Established Member

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    Hmmm.
    "Delays are calculated against the planned, advertised timetable so compensation is not usually offered during periods of pre-planned engineering works and when replacement bus services are used.".

    So are they saying that delay repay isn't payable during engineering works / replacement buses full stop?
    Seems pretty contradictory as quite often those timetables are "planned and advertised" so not sure how they can wiggle out of that.
     
  16. Bletchleyite

    Bletchleyite Veteran Member

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    That's saying that if the public timetable contained buses, compensation will be based on those buses. That's pretty standard.
     
  17. WelshBluebird

    WelshBluebird Established Member

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    Is it?
    The wording "so compensation is not usually offered during periods of pre-planned engineering works" sounds very specific to me!
     
  18. Bletchleyite

    Bletchleyite Veteran Member

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    It's appallingly worded, but I don't see how what you are saying could be true - it isn't even true of the old Charter schemes.
     
  19. pdeaves

    pdeaves Established Member

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    It's badly worded but presumably means 'compare your engineering works journey against the engineering works timetable, not the regular timetable'.
     
  20. ForTheLoveOf

    ForTheLoveOf Established Member

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    Of course, they could just make it more correct and easier to understand by saying "Compensation will be paid with reference to the timetable in effect at the time of buying your ticket. This means that, where engineering works and/or rail replacement buses are advertised in advance, you will not be entitled to any compensation for any delay incurred compared to the regular timetable, if you booked after the works and/or replacements were advertised."
     
  21. tnc1997

    tnc1997 Member

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    Great news! Does anyone know if this will blanketly apply across all service groups, as opposed to just the Thames Valley, as per the differences between compensation arrangements in the current system?
     
  22. ForTheLoveOf

    ForTheLoveOf Established Member

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    Yes, it applies to all service groups.

    Also applies to Greater Anglia w.e.f. the same date, though that's less of a step up as they were already on Delay Repay 30.
     
  23. tnc1997

    tnc1997 Member

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    Thanks for that confirmation, it'll certainly be a very pleasant step up from the current 60 mins arrangement on former Wessex Trains services.
     
  24. Starmill

    Starmill Events Co-ordinator

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    If they won't pay where delays are caused due to engineering work or bus replacement, it's not 'Delay Repay'.
     
  25. Mojo

    Mojo Administrator Staff Member Administrator

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    From a stakeholder communication I received by email:
    "We are continuing discussions about compensation arrangements for monthly or longer season tickets holders. The current arrangements will continue for the time being and season ticket holders will retain their existing renewal discounts.

    We will then move season ticket holders to Delay Repay as performance improves, and I will keep you informed on this."
     
  26. Mag_seven

    Mag_seven Established Member

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    So it looks like it won't be proper "delay repay" rather some "bespoke" arrangement. I take it we have to wait until the new franchise (April 2020) for that? Or will they try and carry over this inferior "delay repay" scheme into the new franchise?
     
  27. Bletchleyite

    Bletchleyite Veteran Member

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    <smirk>

    "We're so rubbish that it'd cost us too much"

    :D
     
  28. Starmill

    Starmill Events Co-ordinator

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    It seems the Department has failed to procure from GWR the compensation scheme that they have from every other franchisee that they've negotiated with - to the firm detriment of the consumer. Weakness from the government, and no doubt a very weak negotiating position they have trapped themselves in by handing out a direct award to First over this franchise so many times, over so many years. There is no level playing field on compensation and consumers have expressed their displeasure at this before.

    Signing off on a half-measure because they can't manage to do it poperly - this really is a stinking new low for the Transport Secretary!

    I suppose we have seen similar things before. Somehow First/MTR managed to negotiate several months delay after taking up their contract before implementing their new compensation arrangements.
     
    Last edited: 12 Mar 2019
  29. swt_passenger

    swt_passenger Veteran Member

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    I thought there’d been quite a few posts from season ticket holders over the last few years saying they actually preferred charter discounts and void days...
     
  30. bb21

    bb21 Moderator Staff Member Moderator

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    There will be a lot of backlash from commuters if they all moved onto DR straight away. Some GWR service groups have been offering enhanced 16% renewal discounts on annuals for a substantial period of time.

    Evidence suggests season ticket holders are far better off under Charter discount regime where one is offered.

    All new schemes will be DR15. There will be no more DR30 schemes introduced as things stand atm.
     
  31. Kite159

    Kite159 Veteran Member

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    About time GWR were brought up to the other operators in offering delay repay.
     

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