GWR Delay Repay from April

Parallel

Established Member
Joined
9 Dec 2013
Messages
2,751
To be honest, the amount of my trains that run over 15 minutes late will hopefully mean I will save a good sum of money!

Good that the policy has been brought up to date. It’s a joke how after 15 minutes, delay repay is due with SWR but with GWR, the compensation is only for delays of over an hour and the reason is within their control.

I hope they expand their processing team as waiting 3-5 months to hear back from a claim is also not acceptable.
 
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RailUK Forums

Kite159

Veteran Member
Joined
27 Jan 2014
Messages
14,044
Location
West of Andover
To be honest, the amount of my trains that run over 15 minutes late will hopefully mean I will save a good sum of money!

Good that the policy has been brought up to date. It’s a joke how after 15 minutes, delay repay is due with SWR but with GWR, the compensation is only for delays of over an hour and the reason is within their control.

I hope they expand their processing team as waiting 3-5 months to hear back from a claim is also not acceptable.
Hopefully they have increased the number of Capita staff to deal with the (probable) increase of claims.
 

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