To be honest, the amount of my trains that run over 15 minutes late will hopefully mean I will save a good sum of money!
Good that the policy has been brought up to date. It’s a joke how after 15 minutes, delay repay is due with SWR but with GWR, the compensation is only for delays of over an hour and the reason is within their control.
I hope they expand their processing team as waiting 3-5 months to hear back from a claim is also not acceptable.
Good that the policy has been brought up to date. It’s a joke how after 15 minutes, delay repay is due with SWR but with GWR, the compensation is only for delays of over an hour and the reason is within their control.
I hope they expand their processing team as waiting 3-5 months to hear back from a claim is also not acceptable.