GWR Delay Repay from April

Discussion in 'Fares Advice & Policy' started by Bill Badger, 12 Mar 2019.

  1. Parallel

    Parallel Established Member

    9 Dec 2013
    To be honest, the amount of my trains that run over 15 minutes late will hopefully mean I will save a good sum of money!

    Good that the policy has been brought up to date. It’s a joke how after 15 minutes, delay repay is due with SWR but with GWR, the compensation is only for delays of over an hour and the reason is within their control.

    I hope they expand their processing team as waiting 3-5 months to hear back from a claim is also not acceptable.
  2. Kite159

    Kite159 Veteran Member

    27 Jan 2014
    West of Andover
    Hopefully they have increased the number of Capita staff to deal with the (probable) increase of claims.

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