Hi, Not sure if anyone can offer advice but I seem to banging my head against a brick wall regarding a fine my daughter received! Details are... She went to our local station to buy a ticket and bought it from the machine but no tickets were issued (she has proof of payment) She then tried to find a member of staff but desk was closed and no one on platform! Train came and she got on and was going to speak with someone at Exeter station, bare in mind you cannot leave the station without a valid ticket due to electronic gates. GWR have now got prosecution officers on trains now and they basically don’t care what your excuse is or if you have proof! They just fine you! There were another 3 people who had same problem as my daughter, saying ticket machine took money but no tickets were printed... They all got fines along with my daughter. She even offered to pay the fare there and then but the prosecution officer refused and handed her a £85.50 fine. Now emails have been sent with pictures of ticket machine, bank statements, picture my daughter took of fine paper and a ten pound note, with prosecution officer just smiling! But they are still refusing to cancel fine and are now going to add another £160 on top of not paid by the 7/10 and take her to court. Anyone who has dealt with these people will know you can only email them! Payment line phone number will not discuss any cases and will only accept full payment and emails are useless as they won’t listen! GWR customer service have nothing to do with “prosecution revenue” so are unable to help! My daughter suffers from severe anxiety and depression and this is tipping her over the edge, it’s a constant worry.