I went into the Paddington ticket office (12.35) to get my return half of a Newport - Paddington excessed to Abergavenny and they wouldn't/couldn't do me an excess.
It seems anyone who did it previously couldn't/shouldn't have. I went to two different people who said they would sell me a single Newport-Abergavenny, but excesses don't exist. i was advised that I should buy my ticket at Abergavenny and that it can't be done because I have left Newport.
I asked where it said all this and the guy thumbed through a booklet trying to find it, until I got bored and left.
the supervisor wasn't at all helpful, as he was wandering around picking up litter. he just repeated what I'd already been told.
I usually buy online if I know I am going back to Abergavenny, but sometimes I get a call late at night and I have to catch the 5.30am from Newport the next day.
Arriva help say their machines sell tickets from any destination, but they don't and the ticket office staff at Newport say the machines don't too.
Any help getting this sorted? Anyone from GWR like to comment?
It seems anyone who did it previously couldn't/shouldn't have. I went to two different people who said they would sell me a single Newport-Abergavenny, but excesses don't exist. i was advised that I should buy my ticket at Abergavenny and that it can't be done because I have left Newport.
I asked where it said all this and the guy thumbed through a booklet trying to find it, until I got bored and left.
the supervisor wasn't at all helpful, as he was wandering around picking up litter. he just repeated what I'd already been told.
I usually buy online if I know I am going back to Abergavenny, but sometimes I get a call late at night and I have to catch the 5.30am from Newport the next day.
Arriva help say their machines sell tickets from any destination, but they don't and the ticket office staff at Newport say the machines don't too.
Any help getting this sorted? Anyone from GWR like to comment?