Has the Ryde gold card been axed?

Discussion in 'Fares Advice & Policy' started by MrCub, 28 Aug 2015.

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  1. MrCub

    MrCub Member

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    Just tried to renew THE gold card and it hasn't been allowed. SWT no longer issue it as a gold card.

    So anyone aware of this and what are my options?
     
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  3. bb21

    bb21 Forum Staff Staff Member Global Moderator

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    Are they allowed to do this given that it is within the area?

    If you are just after the Gold Card then the cheapest option is the one between the two Lichfield stations. If you are after the six free tickets then the next one is actually a fair bit more expensive.
     
  4. lewisf

    lewisf Member

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    Lichfield City to Lichfield Trent Valley is cheaper and is now in the Gold Card area.
     
    Last edited: 28 Aug 2015
  5. 34D

    34D Established Member

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    Could you try a different station?
     
  6. furlong

    furlong Established Member

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    Can you be more specific? Where and how did you try to renew it? Starting from when? Smartcard or paper ticket? What was 'not allowed'?
     
  7. MrCub

    MrCub Member

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    This was a renewal to commence on Sunday. The man at Waterloo ticket office scanned my photo card. A message appeared on his screen saying that this season was no longer to be issued as a Gold Card
     
  8. Bletchleyite

    Bletchleyite Veteran Member

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    I'm not clear why SWT think they have the right to do that unilaterally. However, as someone else has said, Lichfield City to Lichfield Trent Valley is a cheaper option.
     
  9. furlong

    furlong Established Member

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    We don't know if this is a general message attached to the season ticket, or a personal one attached to your account.

    Is the address SWT has for you well within the SWT catchment area, near the edge of it, or well outside it?

    Perhaps email goldservice @ swtrains.co.uk or phone them on 0845 607 9999 and ask what's going on? They are still advertising it as a gold card so you could cause them a bit of trouble if you were that way inclined.

    With a competitor offering a significantly cheaper gold card, it seems odd if SWT is actively trying to discard this revenue stream.
     
  10. greatkingrat

    greatkingrat Established Member

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    I wonder if the intention was to stop Ryde season tickets being eligible for the free weekend SWT tickets, and the message has got garbled as it made its way down to the frontline?
     
  11. Bletchleyite

    Bletchleyite Veteran Member

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    Yes, I suspect that.
     
  12. MrCub

    MrCub Member

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    I can understand if they wanted to ensure that the free tickets weren't issued with this cheap season ticket. However, it was a flat refusal; the ticket office advisor was most apologetic.

    I shall go for a cheaper one because I've still got some unused SWT free tickets, so clearly they're not that important to me as they once were.

    Question: can I still use them despite the new Gold Card being for a non SWT trip? I suspect not...
     
  13. furlong

    furlong Established Member

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    Or you could buy the same Gold Card from a non-SWT outlet?
     
  14. MrCub

    MrCub Member

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    Now there's a thought.

    I could try from my local non-SWT station tomorrow, but anything other than a day return to London causes chaos and confusion.
     
  15. furlong

    furlong Established Member

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    I think SWT since resolved this problem, albeit probably too late for the original poster.
     
    Last edited by a moderator: 8 Dec 2015
  16. FenMan

    FenMan Member

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    Could you advise what SWT's solution was please?
     
  17. furlong

    furlong Established Member

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    That's an internal matter for SWT! Presumably they took whatever steps they considered appropriate to try to avoid a repeat of the situation.
    --- old post above --- --- new post below ---
    To be clear, nothing has changed - go and read the SWT website if you don't believe me. (One person was given incorrect information on one occasion, that's all. Others asking SWT the same question were told that answer was wrong and shouldn't happen again and given the correct answer exactly in line with what the SWT website has said throughout.)
     
    Last edited: 8 Dec 2015
  18. TCDD

    TCDD Member

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    Got my own 'ticket to Ryde' renewed yesterday no problem at all!
     
  19. talldave

    talldave Established Member

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    Emma Chissit?
     
  20. trevmonk

    trevmonk Member

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    £168 at today's prices going up to £172 next year.

    I renewed mine again yesterday for the seventh time. I'll be eligible for the senior railcard next year so am weighing up the benefits of switching to that. It gives similar discounts to the Gold Card, and countrywide, but I would lose the six free SWT weekend passes, the ability to buy a railcard for someone else for £10, and wouldn't get discount for others travelling with me. And I could buy a £10 senior railcard for myself before the Gold Card expires! Decisions.

    I'm determined to make a trip to Ryde next year to see the Esplanade and use my season for the first time after all these years. Perhaps we should have an organised day out for other Ryde ticket holders who have never been there.
     
  21. talldave

    talldave Established Member

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    Thanks! I'll stick with Lichfield at the moment. Buying your own senior card cheap sounds like a great idea.
     
  22. Fiyero

    Fiyero Member

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    This thread worried me as I am on at least my third Ryde Gold Card, I always assumed there were so few of us they didn't worry!
    I love the idea of a Ryde meetup! I always tell myself I'll use the ticket for its intended purpose one day
     
  23. jon0844

    jon0844 Veteran Member

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    I'd 'moved' to Litchfield before I ever got to use my season on IOW!
     
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