angelwhitea1
New Member
- Joined
- 23 Jul 2012
- Messages
- 3
Hello everyone, I am new here and need some help and advice urgently. Below are the details of my nightmare that strarted when I began my journey at Dagenham Heathway:
I touched in at Dagenham Heathway and was headed for Cross Harbour DLR station. I took the train to Barking then took the C2C to Limehouse where I touched in and out to go on the DLR to Cross Harbour, just before getting to Canary Wharf, I had been trying to get hold of my daughter who should have been back from school, in my panic I got off the train and kept trying and in my distress I touched the oyster scanner on the platform
and after the phone call I topped up and proceeded to the next station Heron Quays to continue my journey (while I was on the phone I had walked away from the DLR Canary Wharf Platform and was now in the Jubilee Line ticketing area, where I topped up, Heron Quays is closer to this area than going back to Canary Wharf DLR).
I did not touch in at Heron Quays as I was continuing my journey which would not have completed until I got to Crossharbour station.
However I was stopped at Crossharbour - my destination by the DLR fare inspector outside the station before I had a chance to touch out, I explained to her that I had touched a scanner by mistake at Canary Wharf she said she understood and explained that the scanner I had touched had assumed my journey had ended and I should appeal because and that she had to write the ticket anyway because her ticket reader machine had read the ticket.
My appeal was also due to the fact that the time issued on the penalty fare notice is 16:25 issued at Cross Harbour station; however my Oyster card records place me at Limehouse station at of 16:30 (which is about 20 minutes away). Therefore, it is impossible for me to have been given a penalty fare notice for being at Cross Harbour at this time, and for that reason think the penalty fare notice is invalid. TBH I am not quite sure when it was issued but it was sometime after 5pm.
I got a standard rejection of appeal letter today from IAS and have now been asked to pay £40 in 14 days, as well that I can also lodge a second appeal with another department, what I would like help with is wether I can appeal using the wrong timing as well?
I look forward to receiving some advice and comments soon. Thank you.
Angel
Mods' note: the final outcome was that the Penalty Fare was refunded
I touched in at Dagenham Heathway and was headed for Cross Harbour DLR station. I took the train to Barking then took the C2C to Limehouse where I touched in and out to go on the DLR to Cross Harbour, just before getting to Canary Wharf, I had been trying to get hold of my daughter who should have been back from school, in my panic I got off the train and kept trying and in my distress I touched the oyster scanner on the platform
and after the phone call I topped up and proceeded to the next station Heron Quays to continue my journey (while I was on the phone I had walked away from the DLR Canary Wharf Platform and was now in the Jubilee Line ticketing area, where I topped up, Heron Quays is closer to this area than going back to Canary Wharf DLR).I did not touch in at Heron Quays as I was continuing my journey which would not have completed until I got to Crossharbour station.
However I was stopped at Crossharbour - my destination by the DLR fare inspector outside the station before I had a chance to touch out, I explained to her that I had touched a scanner by mistake at Canary Wharf she said she understood and explained that the scanner I had touched had assumed my journey had ended and I should appeal because and that she had to write the ticket anyway because her ticket reader machine had read the ticket.
My appeal was also due to the fact that the time issued on the penalty fare notice is 16:25 issued at Cross Harbour station; however my Oyster card records place me at Limehouse station at of 16:30 (which is about 20 minutes away). Therefore, it is impossible for me to have been given a penalty fare notice for being at Cross Harbour at this time, and for that reason think the penalty fare notice is invalid. TBH I am not quite sure when it was issued but it was sometime after 5pm.
I got a standard rejection of appeal letter today from IAS and have now been asked to pay £40 in 14 days, as well that I can also lodge a second appeal with another department, what I would like help with is wether I can appeal using the wrong timing as well?
I look forward to receiving some advice and comments soon. Thank you.
Angel
Mods' note: the final outcome was that the Penalty Fare was refunded
