MichaelTrains
Member
LNER have replied to my fourth email saying that we travelled on the 20:03 against the UFN which is wrong.I didn't have a unpaid fare notice issue like you. But I had an issue with a delay repay email, where they got all the details wrong.
In your case, they got the train you boarded wrong (19:33 vs 20:03). In my case, LNER got my destination station wrong. I kindly asked them to re-read my original email. When they eventually fixed the destination, the destination station on the email was misspelt.
I'm sure they copied and pasted the entire email from a template. All they had to do was change the origin & destination stations. This is a case of "You only had one job".
I can assure anyone that we boarded the 19:33 service to Leeds.
I'm not sure how they can make such a fundamental mistake unless the UFN has been filled in wrong?
We didn't get issued with it until after Doncaster, so maybe they have got the times wrong?
It all just smacks of incompetence.