Help with delay repay

[syorksdeano]

On 17th October I was travelling from Hamilton to Sheffield via Glasgow.

I was due to change trains at Preston and get the Northern 1821 service and then the East Midlands Railway service from Manchester at 1942.

The train was delayed by over an hour and I have lost the screenshots taken the day after showing the delays.

Can someone kindly find them as I appear to be having a problem with delay repay.

 

[_toommm_]

There we go:

 

[Haywain]

On 17th October I was travelling from Hamilton to Sheffield via Glasgow.

I was due to change trains at Preston and get the Northern 1821 service and then the East Midlands Railway service from Manchester at 1942.

The train was delayed by over an hour and I have lost the screenshots taken the day after showing the delays.

Can someone kindly find them as I appear to be having a problem with delay repay.

Which train was delayed, and why do you need screenshots which are not necessary to make a claim.

 

[syorksdeano]

Which train was delayed, and why do you need screenshots which are not necessary to make a claim.

The Preston to Manchester leg was delayed by just over an hour, which meant a missed connection at Manchester for Sheffield.

I know I don't need the screenshots, but it's Northern I'm dealing with and I've had quite a few times where they have said the train was only delayed for 20 minutes or that it ran. Usually when I contact them with the screenshots they change their mind

 

[_toommm_]

The Preston to Manchester leg was delayed by just over an hour, which meant a missed connection at Manchester for Sheffield.

I know I don't need the screenshots, but it's Northern I'm dealing with and I've had quite a few times where they have said the train was only delayed for 20 minutes or that it ran. Usually when I contact them with the screenshots they change their mind

See the above screenshot posted by me where I’ve edited the URL on RTT to find the date in question.

Charlwoodhouse is also a good website, where real time data is stored for a year.