Please accept our apologies for your journey. If you can send your journey details, and a copy of your tickets to [email protected], and we can log your compliant. ^AC
TOCs have had a rough weekend with busy services due to more people travelling than comfortable capacity particularly on the ecml. Added to engineering works this has made it a difficult experience for passengers and staff alike. There are current threads about this disruption but I am more wondering how far TOCs should go when multiple people ask the same question. It must be tedious and must hinder them replying with useful info for specific questions but this afternoon LNER Twitter has descended into what can only be described as a complete waste of time. The above quoted message is the copy and pasted reply to almost every question or request whether it be useful or valid or not. It comes across very rudely and appears that AC has no intention of helping anyone. I’m convinced this isn’t the case but it comes across this way.
So whilst there are repetitive questions, it seems that this response is now being pasted to things that don’t even make sense.