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In-boundary travelcard - where to go to changeover?

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itfcfan

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My friend holds a zone 1-3 travelcard annual season, purchased at Ealing Broadway station (where there are rail ticket offices, not underground ticket offices/machines). Due to a change in circumstances, they want to change over to a zone 1-2 travelcard season for the remaining months (~3 months remain on the season).

Where should they be able to do the change? They rarely go to Ealing Broadway, so would prefer to do this somewhere in central London if possible. It seems it's not possible to complete this using the new system of staff-operated ticket machines at underground stations. The railway ticket office at Paddington has directed them to a tfl.

Are season changeovers limited to the station where the original was purchased? Or should any station in run by the same TOC be able to do this? In this case, would Paddington be an option (if the staff understand the origin of the season correctly?) or is it Network Rail run, so not an option?

Thanks in advance for any help.
 
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hairyhandedfool

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A paper, railway issued, season ticket can be dealt with at any railway ticket office, though it would be preferable to go to an office of the same company as issued it. So if GWR issued it, Paddington's GWR office should be able to do it.

If it is not issued by the railway it needs to go to the company that issued it.

If it is on Oyster then that might complicate things further.
 

itfcfan

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To clarify, this season ticket was issued on an Oyster card (with a paper Gold record card also provided). It was purchased at the GWR (then FGW) ticket office at Ealing Broadway station.
 

hairyhandedfool

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To clarify, this season ticket was issued on an Oyster card (with a paper Gold record card also provided). It was purchased at the GWR (then FGW) ticket office at Ealing Broadway station.

Oyster isn't my area of expertise, but I think the holder has to go back to Ealing Broadway or a London Underground ticket office.
 

CyrusWuff

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Unlike paper tickets, change-overs involving Oyster can only be undertaken by the original retailer. It's left as an exercise for the reader as to what you're supposed to do if said retailer stops selling Oyster products after you've bought the original.
 
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