Inability to collect Pre-paid ticket (ticket on departure)

Discussion in 'Fares Advice & Policy' started by Intercity Guy, 13 May 2019.

  1. Intercity Guy

    Intercity Guy New Member

    Messages:
    2
    Joined:
    3 Oct 2015
    Location:
    Dagenham
    Hi Forum members.

    I would appreciate some advice on what to do in a situation I almost found myself in on Friday night.

    I booked a ticket through the GWR website on Friday afternoon to travel that evening on the 23:45 sleeper to Exeter St Davids. I received my booking confirmation with my reference number and expected to just be able to collect my ticket from the ticket machines at Paddington like I have done countless times before with no issue. I arrived at Paddington at 23:10 and attempted to collect my tickets but the 3 different machines I tried said my reference number could not be found, the ticket office was closed and I didn't know what else to do. I then approached a member of gateline staff who directed me to the excess fares window and the person I spoke to managed to print off my tickets with the reference number with no problem.

    My question is what would I do if I hadn't been able to collect my tickets?, machines not working, no ticket office, would I have still been able to travel and explain to the train manager upon ticket inspection the cirumstances.

    Sorry for the length of post
    Many Thanks
     
  2. Registered users do not see these banners - join or log in today!

    Rail Forums

     
  3. ForTheLoveOf

    ForTheLoveOf Established Member

    Messages:
    5,016
    Joined:
    7 Oct 2017
    If there were working ticket facilities then you would have had to have used these to buy a new ticket. You would then claim back the cost of this additional ticket from the retailer, in this case GWR.

    In practice, often staff will waive this requirement but there is no strict entitlement to travel without your ticket being printed, as well as without buying a new one.
     
  4. northken

    northken Member

    Messages:
    24
    Joined:
    23 Apr 2016
    If there is no opportunity to collect at origin GWR on Twitter (no clue about other companies) often say to board the train, present the collection reference during any ticket inspections and collect the tickets at the first opportunity. That sounds very much like authority to travel.
     
  5. Hadders

    Hadders Established Member

    Messages:
    5,804
    Joined:
    27 Apr 2011
  6. yorkie

    yorkie Administrator Staff Member Administrator

    Messages:
    41,184
    Joined:
    6 Jun 2005
    Location:
    Yorkshire
    Yes, you would.

    Anything else would be a clear breach of contract.
     
  7. FelixtheCat

    FelixtheCat Established Member

    Messages:
    2,346
    Joined:
    23 Jul 2015
    Location:
    Edinburgh, London, or somewhere else
  8. firespire

    firespire Member

    Messages:
    95
    Joined:
    7 Jul 2011
    If anyone using the GWR site please be careful because the new booking engine has lots of default pre selected options with an pre engaged continue button.

    One of the pre selected defaults is mobile app ticket, if you accept this by accident without realising you get a number which looks like a station collection number (might have an extra digit).

    They can't change you over to collect your ticket at station but in our case were happy to refund when a replacement ticket was purchased.
     
  9. Joe Paxton

    Joe Paxton Established Member

    Messages:
    1,569
    Joined:
    12 Jan 2017
    I see what you mean firespire, after selecting your ticket you are definitely pushed towards choosing the GWR app e-ticket (which I inderstand isn't really a proper 'e-ticket', but rather is an 'm-ticket')...

    GWR_delivery.png
     
  10. _toommm_

    _toommm_ Established Member

    Messages:
    2,009
    Joined:
    8 Jul 2017
    Location:
    Glossop
    Its the same with a lot of TOCs nowadays. The Northern app doesn't even offer TOD, and First's TOE do the same thing with e tickets, except they're unbelievably unreliable.
     

Share This Page