Intercity Guy
Member
Hi Forum members.
I would appreciate some advice on what to do in a situation I almost found myself in on Friday night.
I booked a ticket through the GWR website on Friday afternoon to travel that evening on the 23:45 sleeper to Exeter St Davids. I received my booking confirmation with my reference number and expected to just be able to collect my ticket from the ticket machines at Paddington like I have done countless times before with no issue. I arrived at Paddington at 23:10 and attempted to collect my tickets but the 3 different machines I tried said my reference number could not be found, the ticket office was closed and I didn't know what else to do. I then approached a member of gateline staff who directed me to the excess fares window and the person I spoke to managed to print off my tickets with the reference number with no problem.
My question is what would I do if I hadn't been able to collect my tickets?, machines not working, no ticket office, would I have still been able to travel and explain to the train manager upon ticket inspection the cirumstances.
Sorry for the length of post
Many Thanks
I would appreciate some advice on what to do in a situation I almost found myself in on Friday night.
I booked a ticket through the GWR website on Friday afternoon to travel that evening on the 23:45 sleeper to Exeter St Davids. I received my booking confirmation with my reference number and expected to just be able to collect my ticket from the ticket machines at Paddington like I have done countless times before with no issue. I arrived at Paddington at 23:10 and attempted to collect my tickets but the 3 different machines I tried said my reference number could not be found, the ticket office was closed and I didn't know what else to do. I then approached a member of gateline staff who directed me to the excess fares window and the person I spoke to managed to print off my tickets with the reference number with no problem.
My question is what would I do if I hadn't been able to collect my tickets?, machines not working, no ticket office, would I have still been able to travel and explain to the train manager upon ticket inspection the cirumstances.
Sorry for the length of post
Many Thanks