I have a Kemsley to Putney Off Peak Day Return. As far as I'm concerned this allows me to take the Tube from Victoria, alight at Westminster and continue by foot to Waterloo. The ticket worked fine for the barriers at Victoria, but when I tried to exit at Westminster "Seek assistance" came up. I went to a member of staff and they insisted that my ticket was not valid on the Tube. They kept insisting this, and when I showed her the cross symbol and told her what it meant she wasn't interested. She told me she'd "let me through anyway", even (according to her) my ticket wasn't valid.
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