This morning I took a friend to Wakefield Westgate to catch a train to Glasgow Central. She had a pre booked first class ticket.
The service was a XC one and the station is run by LNER.
On platform two the television information clearly stated first class is at the rear of the 5 coaches. The Lady is not the most mobile so we made our way slowly towards where the 5th coach would be.
When the train arrived 1st class was at the front, so a dash was needed to the other end. By dash I mean slow hobble in her case and I had spoken to the TM who held the train.
I challenged the customer service staff at the station who said it was XC fault. I spoke to XC customer services on the phone and they said, no we don't run the station it is LNER business.
The LNER Customer Services on the phone admitted that the screens are set up for their services and as far as XC or any other company trains at their stations the screen should not be believed regarding where 1st class is situated.
This may seem a trivial point to anyone in full health and familiar with train travel but to the less mobile unsure of how the system works then this has potential to cause a major personal upset.
I have suggested announcements when non LNER trains are due at these stations but I'll not hold my breath.
The service was a XC one and the station is run by LNER.
On platform two the television information clearly stated first class is at the rear of the 5 coaches. The Lady is not the most mobile so we made our way slowly towards where the 5th coach would be.
When the train arrived 1st class was at the front, so a dash was needed to the other end. By dash I mean slow hobble in her case and I had spoken to the TM who held the train.
I challenged the customer service staff at the station who said it was XC fault. I spoke to XC customer services on the phone and they said, no we don't run the station it is LNER business.
The LNER Customer Services on the phone admitted that the screens are set up for their services and as far as XC or any other company trains at their stations the screen should not be believed regarding where 1st class is situated.
This may seem a trivial point to anyone in full health and familiar with train travel but to the less mobile unsure of how the system works then this has potential to cause a major personal upset.
I have suggested announcements when non LNER trains are due at these stations but I'll not hold my breath.