cf111
Established Member
- Joined
- 13 Nov 2012
- Messages
- 1,348
I can use this via Aberdeen, can't I? Having a bit of a moment as I've never tried before!
I wonder what Scotrail/ATOC think the point of "Any Permitted" as apposed to "via Aviemore" is then?
Anyone want to check if it used to be permitted?
Thanks for the clarification, I'm glad I asked! I'm going tomorrow so I doubt I'll get an answer from ScotRail in time. I was asking as I'm in Elgin in the morning and the train times work out a wee bit better for me in terms of getting more work done there and getting to Glasgow for a reasonable time via Aberdeen.
Scotrail twitter are perplexed and suggested speaking to Telesales to find out why.
Edit: I've dropped them an email out of curiosity and will update with their reply some time in October .
To be fair, I emailed them with a complicated ticket price query a few weeks ago and expected either nothing, or some half baked response with little attention paid to my question.
I didn't get the answer I was looking for - I kind of knew that this would be the case anyway - but the response was properly written, thorough, courteous and arrived within three or four days.
I was particularly pleasantly surprised by this because I was very unimpressed by their handling of a couple of unconnected cases shortly after Abellio took over.
Good that they've replied, though I'm not sure I want to get "threw" the barrier, it could be painful!Customer relations do seem to think it's valid. I've attached the reply to me complete with a very commendable mention of the delay repay scheme.