Is it possible to collect a TOD at London Heathrow?

Discussion in 'Fares Advice & Policy' started by gray1404, 23 Mar 2020 at 16:49.

  1. gray1404

    gray1404 Established Member

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    Is it possible to collect a TOD from a TVM at London Heathrow anywhere? If so, where please?
     
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  3. gazthomas

    gazthomas Established Member

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  4. FQTV

    FQTV Member

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    The info on the Trainline link may or may not be slightly out of date, but all three stations do indeed have Ticket on Departure machines.

    At Terminal 5, the one at Arrivals level may not be there currently, for example, but the one at platform level (ie follow signs to the Heathrow Express and take the lift to 'Trains' level) certanly is. Likewise, at Terminal 4 and Terminals 2/3, the machines may actually be next to the ticket offices, rather than opposite them.
     
  5. gray1404

    gray1404 Established Member

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    Where exactly are they located at Terminal 5 and also Terminals 2/3 please?

    Also, is it easy to transfer between T5 and the T2/3? I assume its a free journey using a Contactless Card on Heathrow Express?
     
  6. gray1404

    gray1404 Established Member

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    I am not travelling. However, a family member is landing at Heathrow shortly. They have had to take a rescue flight to Spain followed by a regular flight BA to Heathrow. So no, I am not tavelling but am trying to help a member of my family get home ASAP.
     
  7. Darandio

    Darandio Established Member

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    I thought it would have been unlikely. I assume they have provision to self isolate?
     
  8. gray1404

    gray1404 Established Member

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    Yes they live alone so totally. We've been able to leave supplies in their place already for when they get home so they'll have everything they need for 14 days. They've received conflicting advise about if they need to self isolate or not. They've been based in Argentina but Iberia ran a rescue flight for the Spanish government to Madrid, which they were able to get a seat on. Transit in Madrid now enroute to Heathrow (nothing to Manchester) so now need to get back up North. They're going to self isolate anyway to be sure.
     
  9. scotrail158713

    scotrail158713 Member

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    Yes (as far as I can remember - it’s a while since I was at LHR)
     
  10. island

    island Established Member

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    They definitely have National Rail machines somewhere but I cannot place them.

    In terminal 5 I think they are on the arrivals level landside near the HEX desk.
     
  11. island

    island Established Member

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    On HEX it’s a free paper transfer ticket you need.

    Contactless/Oyster on the tube.
     
  12. SickyNicky

    SickyNicky Verified Rep - TrainSplit.com

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    Correct. In T5 they are in the arrivals level near the entrance to the station. That's at the North end of the building, near the domestic arrivals exit.
     
  13. hkstudent

    hkstudent Member

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    Yes, the machines are the TfL New Style machine (blue), but would be issuing National Rail livery ticket.
     
  14. gray1404

    gray1404 Established Member

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    My family member used a TfL machine in T5 near the way in to the station and the ticket came out on National Rail Orange Card stock.

    I understand he used his Contactless card to get between T5 and T2/T3 on the Heathrow Express and I assume there will be no charge for this.
     
  15. clagmonster

    clagmonster Established Member

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    Are there any machines, or even a booking office, here which will any BR ticket onto HEx stock?
     
  16. matt_world2004

    matt_world2004 Established Member

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    No charge for terminal transfers on oyster using either the hex or TfL rail
     
  17. Haywain

    Haywain Established Member

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    As long as he touched in and out there shouldn't be a charge. If he only touched in there is likely to be an incomplete journey charge.
     

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