Hi, Summary of my incident. I was in a rush for the train, As there is only one train per hour from my station (Although Northern promised two to win the contract) There was a que at the station, as i was late and in a rush. And couldn't miss this train due to work. I obtained a promise to pay ticket. When i got off the train at Altrincham station. I was met by 6 aggressive train guards. Who informed me that even though i had obtained this promise to pay. And also asked the train conductor if i could purchase a ticket. Once i got off the platform. That i still had to pay a penalty fine ! I explained my issue and situation. A nasty little women (Revenue protection agent) Shouted at me, "IT DOESN'T MATTER THERE IS A TICKET OFFICE OPEN) To which the person taking my details. Explained to the women "But we can't issue him a fixed penalty notice, as he has obtained the promise to pay" The women then said "It doesn't matter the by laws state, that if there is a ticket office he must obtain a ticket ! And that it was my fault for running late (Which i totally agree, it is my fault for running late) However to get techincal. Northern did promise two trains per hour to win the Mid cheshire line contract. They never delivered this ! (Not passing blame it is my fault for running late. However where is this second train that was promised?" I decided i need to record this incident ! As i recorded it, (revenue agent, already had my promise to pay ticket) I turned the camera on and asked him to show me the ticket, he quickly flashed it across the screen and then hid it ! And refused to show it to me. He thought this was funny and laughed with all 5 other of these agents. I asked him "why he was hiding this card" To which he explained he wasnt !! Luckily my camera managed to pick up the ticket, if paused exactly at the right time. At this point i had been kept here for 15 minutes. And was late for work. And had been surrounded by all 6 agents. I explained not aggressively, very calmy with a flat tone. "This is ****ing ridiculous i am now 15 miniutes late" This revenue agent. Then decided to tell me. That because i had sworn they were now going to right me up a Travel Incident Report. To which i explained (Had now been here for 30 mins and was 20 mins late to work" "Please hurry up and give me the ****ing fine, so i can go and get to work. As i have to go to work !" One member of the agents, decided this was extremely funny. And decided to start laughing ! At this point, been here for 40 minutes waiting for my form . I'm very annoyed. I ask him what he is laughing at. Before turning my camera to film his face. As i'm finally issued the fine. As im walking off, The agent who has issued me the fine. Decided to shout after me "Oi don't you want you're promise to pay !" As i went back to get it, he said "OOOH to slow" This is infront of 6 agents. Already have submitted a incident report my self to northern. Just wondering you're opinion on thiS. Seems ridiculous to me they can pay these thugs salaries. But can't keep trains running on time ! Do they get commission for these type of fines?