yorkie said:
I can't actually find such rules. There are means of buying tickets by avoiding a booking office (unfortunately this does not apply to Rovers, Rangers and tickets to start from an alternative destination) though, which would easily get round these 'rules' if they exist.
The rules for tickets relate to their use, not purchase, but there may well be hidden rules in the manuals that ATOC does not want us to see, such as the elusive 'Retail Manual'.
As a point of interest I checked this out with a COL friend of mine at KGX.
The official rule is as follows:
Section 4 P3/17
How to issue discounted tickets
Check that the railcard is valid (see 1 on p 3/15)
Check that their is at least one child in the group
Section 1 P3/15
Checking the validity of the railcard
Check that the railcard is in date
Check that the railcard has been issued correctly and has been signed by the holders
This is taken directly from a copy of the ATOC Ticket examiners handbook and National Routeing Guide. This is not available for public issue.
When checking signatures they should be compared with another form of the cardholders ID with the same name on, preferably with a photo. So if the ticket is to be issued properly, the cardholder's signature would need to be checked meaning they would have to be present.
The Retail manual is also not available for public issue, I'm told it contains information on computerised ticketing systems that could be compromised.