Gareth Marston
Established Member
Let us say that Merseyrail introduce TOD, and everyone now uses that, rather than the booking office and booking clerk. This then means that the guvnor's decide to close the ticket offices and you then have a complex enquiry about routing that you want answered, how do you get the TVM to answer this?
A lot of people who come in to Newtown station Booking Office to collect their internet tickets then want some sort of Customer Service on top. do they want customer service or do they want "cheap tickets"? A lot of folk across the Uk just get more expensive tickets (Trainline & others Booking fees on the Anytimes & Off Peak) and no customer service from a TVM.
Informed Buyers or sheep?(stimulating discussion here)