Last train delayed with connections

[Mathieu]

I'm going to travel from Thurso to Singer soon and I'll be getting the 16:32 and arriving at 20:10, the last train to Queen St. leaves 5 minutes later at 20:15. If the train from Thurso is late coming in will Scotrail arrange other travel arrangements for me to get to Singer station? The way I see it is that if I have purchased the ticket then Scotrail has entered a contract to get me from A to B without me having to pay any extra.

Also how would they get me to Singer from Inverness?

 

[yorkie]

What ticket(s) do you have?

If it's a valid itinerary they have to get you to your final destination.

I see you have an 11 minute connection at Glasgow Queen Street, so this is a valid connection.

 

[Mathieu]

What ticket(s) do you have?

If it's a valid itinerary they have to get you to your final destination.

Advance single from Thurso to Singer

 

[Merseysider]

Assuming you are travelling on a Friday or Saturday, where the 2015 meets the 2354 off Queen Street, then provided you hold ticket(s) for the whole journey then either:

a) the connection at Inverness will be held
b) Scotrail will make alternative travel arrangements (ie, a coach)
c) you will be given a bed for the night and told to continue tomorrow

28. What happens when things go wrong?
28.1 If disruption prevents you from completing the journey shown on your Ticket, any Train Company will, where it reasonably can, provide you with alternative means of travel to your destination, or if necessary provide overnight accommodation for you.

 

[Mathieu]

Assuming you are travelling on a Friday or Saturday, where the 2015 meets the 2354 off Queen Street, then provided you hold ticket(s) for the whole journey then either:

a) the connection at Inverness will be held
b) Scotrail will make alternative travel arrangements (ie, a coach)
c) you will be given a bed for the night and told to continue tomorrow

If I am travelling wth an All Line Rover ticket would the situation still be the same?

 

[yorkie]

If I am travelling wth an All Line Rover ticket would the situation still be the same?

An All Line Rover is valid for this journey and it's a valid itinerary.

So yes.

They have to get you to your intended destination providing your ticket(s) held are valid for the journey and it's a valid itinerary.

 

[185143]

I know a few people North of the border who've done this journey. The 20:15 will be held if it is a slight delay or you will be put on the sleeper to an appropriate station and taxied if necessary.

 

[BestWestern]

c) you will be given a bed for the night and told to continue tomorrow

In this circumstance, is a TOC permitted to offer an overnight stop instead of onward transport for their own reasons, or does the contract of holding a vaild ticket allow the customer to demand carriage to their destination?

 

[Merseysider]

In this circumstance, is a TOC permitted to offer an overnight stop instead of onward transport for their own reasons, or does the contract of holding a vaild ticket allow the customer to demand carriage to their destination?

Good question.

I suspect in some cases the customer would be given a choice.

I've never heard of a TOC putting a train full of people up for the night rather than transporting them further, even when the network was partially closed a few months back during Storm Doris.

 

[185143]

I know of a forum member put in a taxi from Edinburgh to West Yorkshire... I don't know if he was given the option of accomodation in the capital?

 

[jopsuk]

I've heard tales of people who've missed the Night Riviera due to late connections being put in a taxi to Cornwall

 

[fairysdad]

Where does this lie when it comes to split tickets?

Last summer I was weekly-commuting between Barnstaple and London (Waterloo), and, on a couple of trips, took advantage of SWT's special offer fares. This meant that I had a ticket from Waterloo to Exeter, then from Exeter to Barnstaple. On multiple occasions, the train from London was late, missing the last connection of the day up to Barnstaple (and several other connections at Exeter!). On each of these occasions, I was given a taxi back up the county to Barnstaple. (And, at least once, beat the train back!)

So, while on the straight through ticket, this was allowed and - indeed - expected (although holding the Barnstaple would have been better!), what was the actual case when I was split ticketing? Particularly as one of them was on the Devon Evening Ranger ticket! (Not that I was ever actually asked for a ticket on these taxis of course...)

 

[bb21]

Provided that you have a valid itinerary and a valid combination of tickets for that itinerary, you will be covered.

 

[Haywain]

Although if you have an itinerary but haven't purchased the second ticket you may get a different result.

 

[bb21]

No ticket generally means no contract, with a small number of exceptions.

 

[yorkie]

Where does this lie when it comes to split tickets?

It makes no difference, providing the tickets are purchased at the first opportunity.

There are journeys for which there are no through fares at all, so it is compulsory to "split". There are circumstances in which train companies encourage you to "split", in order to take advantage of Advance or special offer fares. Some websites will offer to sell "split" fares in one transaction and provide one through itinerary. Whatever the circumstances, the conditions absolutely do permit a combination of fares to be used for one journey.

They have to get you to your intended destination providing your ticket(s) held are valid for the journey and it's a valid itinerary.

 

[najaB]

It makes no difference, providing the tickets are purchased at the first opportunity.

Though, it's still an interesting question as to what happens if you intended to purchase your second ticket at the split point, but incur a significant delay on the first leg such that you would be stranded there.

While morally the railway should get you to your intended destination, do they have the legal obligation to do so?

 

[BestWestern]

If you already hold the tickets you'll be covered, if you haven't bought them yet then no contract exists. I'd expect those rules to be fairly plainly interpreted. If you arrive at your splitting point having not yet purchased the ticket for the next leg of your journey, after the relevant connection has departed, then still no contract was held for travel at the scheduled departure time. The sensible advice would be to ensure that all tickets are held before a journey commences, the above scenario being a risk of not doing so.

 

[Starmill]

Though, it's still an interesting question as to what happens if you intended to purchase your second ticket at the split point, but incur a significant delay on the first leg such that you would be stranded there.

While morally the railway should get you to your intended destination, do they have the legal obligation to do so?

This is precisely why it's important to make sure one has all of the tickets one needs before boarding the first train!

 

[broadgage]

Good question.

I suspect in some cases the customer would be given a choice.

I've never heard of a TOC putting a train full of people up for the night rather than transporting them further, even when the network was partially closed a few months back during Storm Doris.

I cant imagine a TOC putting up a train full in hotel beds for the night, apart from cost, in most places enough hotel rooms probably cant be found at short notice.
At a time of severe disruption, I did hear a passenger at Taunton being offered the choice of a taxi to Cornwall, OR a hotel in Taunton and onward train the next morning.
The option of putting them on the sleeper was not available as a decision had already been made to divert the sleeper, avoiding Taunton.

 

[yorkie]

Though, it's still an interesting question as to what happens if you intended to purchase your second ticket at the split point, but incur a significant delay on the first leg such that you would be stranded there.

While morally the railway should get you to your intended destination, do they have the legal obligation to do so?

If there was opportunity to buy all the tickets for the throughout journey, probably not.

If there was no such opportunity, then yes they would.