Last year's season ticket price

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maniacmartin

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Hi all,

My partner and I were both delayed by over 30 minutes on a Southern journey using our annual season tickets. As our original tickets wore out and we got replacements, they show price £0.00X. As we couldn't recall the exact price we paid, we left the price field in the Delay Repay form blank.

One would expect GTR to have this data to hand given that they price the route and they sold the tickets, however they have written asking for the ticket price.

Can someone with the right NFMs please remind me of the ticket prices of Annual Gold Cards between Tattenham Corner and London Terminals (Any Permitted), issued 22 OCT 15 and 09 NOV 15 respectively? I seem to recall it being around £1,860 each
 
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Hadders

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Their incompetence is breathtaking!

NFM22 gives the price as £1,804.
 

hairyhandedfool

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Delay Repay will get sent to the Customer Services department which typically have staff who (a) have no access to season ticket databases and (b) probably have no retail training of any kind.

It might be possible to get this sort of information from the people you bought the original ticket from, as any monthly or longer ticket should have a computer file in case of loss, damage or theft.
 

maniacmartin

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The implication there is that if I made up a higher price, onecould avail myself to larger RTVs than I'm entitled to (assuming they don't get caught, of course).

I don't understand why the department that processes the Delay Repay doesn't have access to their own TOC's season ticket database!
 

Hadders

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Delay Repay will get sent to the Customer Services department which typically have staff who (a) have no access to season ticket databases and (b) probably have no retail training of any kind.

It might be possible to get this sort of information from the people you bought the original ticket from, as any monthly or longer ticket should have a computer file in case of loss, damage or theft.

How hard is it to pick up the phone, write an email or walk across the corridor and find someone who'll know....
 

Waldgrun

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Sorry to state obvious, how did you pay for the ticket, if by card it should be there on your statement. But it's most likely a good Idea to record the cost of the ticket when purchased in a note book.
 

maniacmartin

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Sorry to state obvious, how did you pay for the ticket, if by card it should be there on your statement. But it's most likely a good Idea to record the cost of the ticket when purchased in a note book.

By a mix of RTVs and credit card. I have the price from Hadders now, and it looks familiar enough that I trust it.
 

hairyhandedfool

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How hard is it to pick up the phone, write an email or walk across the corridor and find someone who'll know....

The Carillion run Customer experience Centre is in Sheffield, in a Carillion building, so walking across the corridor won't achieve much.
 

bb21

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Lol do we really set fares from the 70s still?:lol:

No, but given the wide uses of previous year's fares I would say it is reasonable for staff to know how to find them. It isn't like it's rocket science.

Delay Repay will get sent to the Customer Services department which typically have staff who (a) have no access to season ticket databases and (b) probably have no retail training of any kind.

It might be possible to get this sort of information from the people you bought the original ticket from, as any monthly or longer ticket should have a computer file in case of loss, damage or theft.

That's true, although one would expect Customer Services to forward the query to an appropriate department for responding, before telling the customer "no". If our lot can do that despite being based 76 miles away, surely GTR can too.
 

Hadders

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The Carillion run Customer experience Centre is in Sheffield, in a Carillion building, so walking across the corridor won't achieve much.

But presumably they do have telephone and email facilities? If I can look it up in a matter of a few seconds it shouldn't be that hard for someone working in the customer services department of a railway company.
 

Bletchleyite

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Might be wrong here, but have they not also screwed up on the reissue? Is it not the case that if you get a free reissue having returned the original non-functioning ticket, it should have a price on it, as it is still eligible for a refund, and that zero-fare replacements should only be issued in case of the original being lost or stolen?
 

jon0844

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All my replacements (for magstrip problems) were shown as £0.

My best was having a £0 replacement before it even started!
 

maniacmartin

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Might be wrong here, but have they not also screwed up on the reissue? Is it not the case that if you get a free reissue having returned the original non-functioning ticket, it should have a price on it, as it is still eligible for a refund, and that zero-fare replacements should only be issued in case of the original being lost or stolen?

Nope, its marked £0.00X regardless as to whether its a replaceent (broken ticket) or a duplicate (lost ticket). However the ticket type will be printed as 'REPL SEASON' or 'DUPL SEASON' etc, and in the case of Gold cards at least, there's special stock with either replacement or duplicate written into the pattern at the back.
 

bb21

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Might be wrong here, but have they not also screwed up on the reissue? Is it not the case that if you get a free reissue having returned the original non-functioning ticket, it should have a price on it, as it is still eligible for a refund, and that zero-fare replacements should only be issued in case of the original being lost or stolen?

I believe it has to be printed as zero-fare, as otherwise it would cause accounting irregularities.

Similarly if a changeover costs more, only the difference paid will be shown on the new season ticket.
 

CyrusWuff

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I believe it has to be printed as zero-fare, as otherwise it would cause accounting irregularities.

Similarly if a changeover costs more, only the difference paid will be shown on the new season ticket.

Per KnowledgeBase, a changeover should be issued at the notional cost of said ticket from the changeover form, which should be balanced by a refund sundry for the notional refund on the original ticket.
 

hairyhandedfool

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But presumably they do have telephone and email facilities? If I can look it up in a matter of a few seconds it shouldn't be that hard for someone working in the customer services department of a railway company.

Iit seems sensible to suggest they have phone and email facilities, they may not have access to a Nothern phone directory, but then if they did and it was anything like the phone directory given to Northern staff to use (online only), it's only any good if you want to phone Alex Hynes or his PA.

Per KnowledgeBase, a changeover should be issued at the notional cost of said ticket from the changeover form, which should be balanced by a refund sundry for the notional refund on the original ticket.

From memory, the value printed on the changeover is the value of the remaining portion of the ticket (at the time of changeover) which balances with the payment owed (either way) and refund value from the ticket originally held.
 
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CyrusWuff

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From memory, the value printed on the changeover is the value of the remaining portion of the ticket (at the time of changeover) which balances with the payment owed (either way) and refund value from the ticket originally held.

Might be TIS dependent, but certainly on FasTIS if you had a ticket with a nominal value of £200 and another with a nominal value of £300, depending on which way round they were, you'd get one of the following:

  • New ticket with a price of £300.00, Refund Sundry for £200.00, payment of £100.00 taken
  • New ticket with a price of £200.00, Refund Sundry for £300.00, refund of £100.00 dealt with per local Accountancy procedures
 
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