Do you think they will all happen?
From LM
Travel Made Simple
Were delivering a better service for you, thank you for telling us. In the latest National Rail Passenger Survey, we received a fantastic score of 86% for overall customer satisfaction, an increase of 3% since 2013 and above the industry average. Weve also had record scores in a number of areas.
Over the last 6 months weve taken great strides to improve the accuracy of the information we deliver. Furthermore, weve had some of our best ever train performance; now regularly achieving over 90% of trains on target across most of our routes.
We know theres more to do, and we need to keep this up, but for now were pleased youre feeling the benefits too. Over the next 12 months we will continue to improve by investing over £15 million to make our services more convenient, more flexible, more punctual and more accessible.
At London Midland, we call this Travel Made Simple.
easier to use our services
a new customer booking system with improved features including instant Click & Collect
new self-service ticket machines at stations in the West Midlands where we currently do not have any facilities, plus upgrades to existing machines including contactless and a greater ticket range
equipping station-based colleagues with new tablet devices to provide better and more accurate live, real-time travel information making it easier to plan your journey ahead
over 400 extra car parking spaces across Watford Junction, Hemel Hempstead and Tamworth stations.
improving services
more fast evening weekday departures from Euston to Crewe
earlier Sunday arrivals into Birmingham New Street from Rugby, Coventry, Tile Hill, Birmingham International and Marston Green, Lichfield TV & City, Blake St, Shenstone and Butlers Lane
earlier Sunday arrivals into Birmingham Moor Street from Shirley, Yardley Wood, Hall Green, Spring Road, Dorridge, Widney Manor, Solihull, Olton and Acocks Green
a later evening train on the Abbey line
plans to continue to improve punctuality, especially focussing on how we recover our timetable on our London trains when things go wrong.
supporting communities
continuing our great work with the Princes Trust
expanding our apprenticeship scheme
increasing our support with the Community Rail Partnerships
installing new and improved station CCTV systems
fitting more CCTV on our trains
switching to more environmentally-friendly options.