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LM Travel Made Simple mprovements

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OwlMan

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Do you think they will all happen?

From LM
Travel Made Simple
We’re delivering a better service for you, thank you for telling us. In the latest National Rail Passenger Survey, we received a fantastic score of 86% for overall customer satisfaction, an increase of 3% since 2013 and above the industry average. We’ve also had record scores in a number of areas.
Over the last 6 months we’ve taken great strides to improve the accuracy of the information we deliver. Furthermore, we’ve had some of our best ever train performance; now regularly achieving over 90% of trains on target across most of our routes.
We know there’s more to do, and we need to keep this up, but for now we’re pleased you’re feeling the benefits too. Over the next 12 months we will continue to improve by investing over £15 million to make our services more convenient, more flexible, more punctual and more accessible.

At London Midland, we call this Travel Made Simple.

easier to use our services

a new customer booking system with improved features including instant ‘Click & Collect’
new self-service ticket machines at stations in the West Midlands where we currently do not have any facilities, plus upgrades to existing machines including contactless and a greater ticket range
equipping station-based colleagues with new tablet devices to provide better and more accurate live, real-time travel information making it easier to plan your journey ahead
over 400 extra car parking spaces across Watford Junction, Hemel Hempstead and Tamworth stations.

improving services

more fast evening weekday departures from Euston to Crewe
earlier Sunday arrivals into Birmingham New Street from Rugby, Coventry, Tile Hill, Birmingham International and Marston Green, Lichfield TV & City, Blake St, Shenstone and Butlers Lane
earlier Sunday arrivals into Birmingham Moor Street from Shirley, Yardley Wood, Hall Green, Spring Road, Dorridge, Widney Manor, Solihull, Olton and Acocks Green
a later evening train on the Abbey line
plans to continue to improve punctuality, especially focussing on how we recover our timetable on our London trains when things go wrong.

supporting communities

continuing our great work with the Prince’s Trust
expanding our apprenticeship scheme
increasing our support with the Community Rail Partnerships
installing new and improved station CCTV systems
fitting more CCTV on our trains
switching to more environmentally-friendly options.
 
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Tetchytyke

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It's impossible to say whether they will happen, because most of it is so glib or vague as to be meaningless.

The fact LM think a satisfaction score of 86% (using the industry figure not the Which figure which is 30 percentage points lower...) is "fantastic" speaks a lot about about the company though. "It's amazing, not everyone hates us!"
 

Bletchleyite

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I hope this:

plans to continue to improve punctuality, especially focussing on how we recover our timetable on our London trains when things go wrong.

doesn't mean moving to skip-stopping rather than the present system of "run everything late and sort out the mess off-peak" that I believe is actually rather effective.

They could do with some timetable tweaks to make the timetable accurately reflect a few problem trains that persistently run slightly late, but that is about all.
 

charley_17/7

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Of course the score went up, the passengers who really are ****ed off obviously started using other modes (or Virgin), so no longer get interviewed!

No inclusion of the South MSCP at Milton Keynes Central, yet again. Nice way of keeping the charges up, 'due to a lack of capacity'.
 

Bletchleyite

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To be fair, an awful lot of people who drive to MKC could drive to Bletchley instead. The service isn't quite as fast (though the chance of a seat higher) but the fare and car park are both cheaper. And the car park is never even anywhere near full.
 
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I submitted a response to the DfT consultation on the London Midland franchise. One of the points I made was that the first 'all stations' Cross-City train to Lichfield TV in the morning misses both of the two early Virgin Trains services to Euston. No new trains required - all they have to do is stop running the first two trains to LTV as empties, as both would then catch the two Virgin Train services.

It's a simple piece of connectivity that is missed for no good reason. If I was cynical I'd say that LM do this deliberately to make sure that the first Euston service you can catch is a slower LM service.

It would also alleviate the parking problems at LTV, as some of the 100 or so people who catch each of the Virgin Trains could then arrive at LTV by train.
 
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