LNER app ticket fulfilment

roversfan2001

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Is the LNER app set up to only issue e-tickets for their services? I can't figure out how to change the fulfilment method to ToD and wondered if I was being thick or if it's part of a wider drive to eliminate credit card sized tickets.
 
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roversfan2001

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It normally only fulfils to eTicket unless you are travelling somewhere that you can't use an eTicket.
I assume this is deliberate and there's no way of avoiding it? I'm not completely averse to eTickets (and the LNER ones look like actual e-Tickets) but the journey is part of a longer trip for which every other ticket/reservation is on CCST so it'd be nice to keep them all in one nice pile.

(The main reason I'm using the LNER app is to use the £5 Perks credit so I suppose I'm trying to have my cake and eat it)
 

Bletchleyite

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I assume this is deliberate and there's no way of avoiding it? I'm not completely averse to eTickets (and the LNER ones look like actual e-Tickets) but the journey is part of a longer trip for which every other ticket/reservation is on CCST so it'd be nice to keep them all in one nice pile.

(The main reason I'm using the LNER app is to use the £5 Perks credit so I suppose I'm trying to have my cake and eat it)

Can you not just use the LNER website on your phone?
 

ainsworth74

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LNER only offers Perks credit on the app and not the website? That's poor. I should be able to use loyalty credit via all the TOC's sales channels.
I think that only applies to the promotional £5 that you get for signing up rather than the credit you build up.
 

Mainline421

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It normally only fulfils to eTicket unless you are travelling somewhere that you can't use an eTicket.
This doesn't appear to be correctly set up for Moorgate last time I checked the website encouraged e-tickets even though these won't be accepted on the Underground.
 

Mainline421

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Just offered me a collect a ToD so seems to have been fixed, although we are talking ablut the app here.
I know but it didn't seem worth its own thread (mods please feel free to split). Anyway I just checked and ToD is still hidden under "No printer or smartphone" and e-tickets are offered for an itinerary they won't be accepted on, with a vague warning that "barcode tickets cannot be used on London Underground." Seems unlikely that most passengers would gather from this they will have to pay extra for selecting e-tickets.
 

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Haywain

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I know but it didn't seem worth its own thread (mods please feel free to split). Anyway I just checked and ToD is still hidden under "No printer or smartphone" and e-tickets are offered for an itinerary they won't be accepted on, with a vague warning that "barcode tickets cannot be used on London Underground." Seems unlikely that most passengers would gather from this they will have to pay extra for selecting e-tickets.
Actually, that will be because Moorgate defaults to London Terminals for tickets. London Terminals is valid for eTickets.
 

Mainline421

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Actually, that will be because Moorgate defaults to London Terminals for tickets. London Terminals is valid for eTickets.
I guessed that would be the reason :smile: but if Moorgate is entered on the journey planner they shouldn't be offered for a journey they won't be accepted on.
 

Haywain

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I guessed that would be the reason :smile: but if Moorgate is entered on the journey planner they shouldn't be offered for a journey they won't be accepted on.
There’s no way of controlling that as it is the fare location that determines the fulfilment options.
 

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