LNER Change Advance

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jumble

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Joined
1 Jul 2011
Messages
816
Just wanted to make people aware that LNER have charged my partner £10.00 to change their ticket despite the website claiming that this is waived until the end of the year
Anyone who has changed might check if they were charged
In response to their complaint LNER said
Thank you for contacting London North Eastern Railway.
I am very sorry about charging you £10.00 admin fee, this is a administration error on our part. I have since added the £10.00 E-Voucher to your account.
Once again, I am sorry this has happened. If you have anymore enquiries, please do not hesitate to get back in touch with us.
Yours sincerely,
 
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westv

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Joined
29 Mar 2013
Messages
3,420
Seems a bit cheeky to refund it as an e-voucher when it shouldn't have been deducted.
 
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