LNER delay response: from Zero to Hero (sort of)

[westv]

A bit of a moan and some praise for LNER. Not sure where to put it so I'll try here.

Yesterday my 07:00 LNER service from Hull was cancelled. The alternative arrangements involved a coach to Doncaster and connecting with LNER there. Normally, when that happens the Hull replacement goes direct to/from Doncaster with alternative arrangements for the other calling points - Brough and Selby.
Unfortunaterly, the bus stopped at both points and the journey took twice as long as it might have done. If I'd known that I would have just got on the 07:25 Northern service which was timed to get in to Doncaster 50 or so minutes before the bus arrived.
Anyway, delay repay submitted yesterday afternoon. Email this morning confirming BACS transfer will be made. I'm pleased with the very quick response there.

 

[Journeyman]

Is that particular train an Azuma or an HST? Anecdotally, I've seen quite a few HST cancellations recently. Not a problem we'll have for much longer, of course.

 

[The North Briton]

Regarding the buses, sounds like some inexperienced person in Control not appreciating the geography.

 

[Neptune]

Is that particular train an Azuma or an HST? Anecdotally, I've seen quite a few HST cancellations recently. Not a problem we'll have for much longer, of course.

Booked a 9 car Azuma.

 

[Journeyman]

Booked a 9 car Azuma.

Ah, fair enough.

 

[Failed Unit]

Cancelled because of short notice staff sickness between Hull and Doncaster. I assume they got a relief to take forward.