LNER Self Print Tickets Not Available [Fixed: e-Tickets Now Available]

FQTV

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27 Apr 2012
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Following Wednesday night's LNER website maintenance (11th September) the facility to issue self-print tickets has been disabled.

The only public reference to the situation from LNER seems to have been from their Twitter team which, when queried, responded that 'Due to an issue with an update to our website, self-print tickets have been temporarily removed from sale to ensure there are no problems when travelling.'

It's not the first time that this has happened since Virgin Trains East Coast changed to the current web architecture.

If emailable tickets are required, albeit without access to a seat selector or Nectar points, the Crosscountry Trains and, presumably, other trainline-based websites, can still issue their versions of this kind of ticket.

Indeed, the Crosscountry et al iterations can be issued not only for LNER Advances (which is all that LNER can issue when their system is working) but also for Anytime and other open tickets on LNER routes.

Hopefully the above may assist anyone who is puzzled by the lack of LNER self-print option at the moment.
 
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FQTV

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Following-on from the botched website update last Wednesday, self-print has now reappeared as an option.

Unfortunately, the tickets that it has just issued to me have SPECIMEN superimposed diagonally across them from corner to corner.
 

Joe Paxton

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Following-on from the botched website update last Wednesday, self-print has now reappeared as an option.

Unfortunately, the tickets that it has just issued to me have SPECIMEN superimposed diagonally across them from corner to corner.
Fantastic!
 

westv

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I can see the Daily Mail now - Passenger Ticket Pain as Staff Rock Off On Portugal Jolly!

:D:D:D
 

westv

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I see the website now offers self print tickets but it only appears to allow 2 journeys to be added before self print disappears. :rolleyes:
Is this another LNER "improvement" which is nothing of the sort?
 

tarq

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Hopefully replaced by e-tickets.
It seems as though all the TOCs are in the process of switching from [email protected] and mTicket to eTickets which will offer both options in one (though i’m not sure how clear that will be to Joe Public). I’ve only been able to glean that from reading this forum, there’s very little in the railway press about this. Does anyone know if this is being promoted anywhere? Is there some kind of coordinated migration going on, does anyone know when it’s due to complete?
 

Wallsendmag

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It seems as though all the TOCs are in the process of switching from [email protected] and mTicket to eTickets which will offer both options in one (though i’m not sure how clear that will be to Joe Public). I’ve only been able to glean that from reading this forum, there’s very little in the railway press about this. Does anyone know if this is being promoted anywhere? Is there some kind of coordinated migration going on, does anyone know when it’s due to complete?
That’s the $60m question
 

westv

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Well I looks like the problem is tickets for November not offering print at home rather than adding more than two journeys. Hopefully this will be sorted soon. LNER have already cost me more money due to their problems with printed tickets. Hopefully they will get this sorted before it costs me even more.
 

Wallsendmag

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Well I looks like the problem is tickets for November not offering print at home rather than adding more than two journeys. Hopefully this will be sorted soon. LNER have already cost me more money due to their problems with printed tickets. Hopefully they will get this sorted before it costs me even more.
Can you PM me the details please and I'll have a look.
 

FQTV

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e-tickets are now an option, I can confirm.
Indeed they are, which is excellent news.

A week, it seems, is a long time in ticketing.

Meanwhile, I note that the relaunched Grand Central website is now referring to m-tickets as e-tickets.......
 

Roy Badami

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12 Oct 2014
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Only problem I find with printing e-tickets is you have to be careful how you fold them. Most software will print the ticket centred horizontally on the page, so if you fold the A4 page in 4, you get a fold straight through the 2D barcode, which can make them difficult to scan.
 
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