LNER Self Print Tickets Not Available [Fixed: e-Tickets Now Available]

Discussion in 'Fares Advice & Policy' started by FQTV, 14 Sep 2019.

  1. FQTV

    FQTV Member

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    Following Wednesday night's LNER website maintenance (11th September) the facility to issue self-print tickets has been disabled.

    The only public reference to the situation from LNER seems to have been from their Twitter team which, when queried, responded that 'Due to an issue with an update to our website, self-print tickets have been temporarily removed from sale to ensure there are no problems when travelling.'

    It's not the first time that this has happened since Virgin Trains East Coast changed to the current web architecture.

    If emailable tickets are required, albeit without access to a seat selector or Nectar points, the Crosscountry Trains and, presumably, other trainline-based websites, can still issue their versions of this kind of ticket.

    Indeed, the Crosscountry et al iterations can be issued not only for LNER Advances (which is all that LNER can issue when their system is working) but also for Anytime and other open tickets on LNER routes.

    Hopefully the above may assist anyone who is puzzled by the lack of LNER self-print option at the moment.
     
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  3. Wallsendmag

    Wallsendmag Established Member

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    All will be revealed in the next few days don’t panic.
     
  4. westv

    westv Established Member

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    You mean that's when it will be fixed?
     
  5. yorkie

    yorkie Administrator Staff Member Administrator

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    Hopefully replaced by e-tickets.
     
  6. causton

    causton Established Member

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    I think maybe, just maybe, they would like to say that when it comes back, it may be improved!!! But they can't ;)
     
  7. Wallsendmag

    Wallsendmag Established Member

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    I’m on holiday so I only know the plan from a week ago but I’m sure something much better is just around the corner
     
  8. FQTV

    FQTV Member

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    Following-on from the botched website update last Wednesday, self-print has now reappeared as an option.

    Unfortunately, the tickets that it has just issued to me have SPECIMEN superimposed diagonally across them from corner to corner.
     
  9. Joe Paxton

    Joe Paxton Established Member

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    Fantastic!
     
  10. Wallsendmag

    Wallsendmag Established Member

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    I'm sure the people that need to know already know and are working on it (ps I'm still on holiday)
     
  11. Haywain

    Haywain Established Member

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    The problem experienced by the OP yesterday evening is in the process of being resolved.
    Really? It's difficult to tell sometimes.
     
  12. FQTV

    FQTV Member

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    For which I am very grateful; thank you.
     
  13. westv

    westv Established Member

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    I can see the Daily Mail now - Passenger Ticket Pain as Staff Rock Off On Portugal Jolly!

    :D:D:D
     
  14. Wallsendmag

    Wallsendmag Established Member

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    Lol.Very nice it was too, what I was meaning though was that I’m not in the loop at the moment.
     
  15. westv

    westv Established Member

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    I see the website now offers self print tickets but it only appears to allow 2 journeys to be added before self print disappears. :rolleyes:
    Is this another LNER "improvement" which is nothing of the sort?
     
  16. tarq

    tarq Member

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    It seems as though all the TOCs are in the process of switching from print@home and mTicket to eTickets which will offer both options in one (though i’m not sure how clear that will be to Joe Public). I’ve only been able to glean that from reading this forum, there’s very little in the railway press about this. Does anyone know if this is being promoted anywhere? Is there some kind of coordinated migration going on, does anyone know when it’s due to complete?
     
  17. Wallsendmag

    Wallsendmag Established Member

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    That’s the $60m question
     
  18. Wallsendmag

    Wallsendmag Established Member

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    Temporary fix give us a couple of days ;)
     
  19. westv

    westv Established Member

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    Well I looks like the problem is tickets for November not offering print at home rather than adding more than two journeys. Hopefully this will be sorted soon. LNER have already cost me more money due to their problems with printed tickets. Hopefully they will get this sorted before it costs me even more.
     
  20. Wallsendmag

    Wallsendmag Established Member

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    Can you PM me the details please and I'll have a look.
     
  21. westv

    westv Established Member

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    Done. :smile:
     
  22. Wallsendmag

    Wallsendmag Established Member

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    Cough cough
     
  23. yorkie

    yorkie Administrator Staff Member Administrator

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    e-tickets are now an option, I can confirm.
     
  24. FQTV

    FQTV Member

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    Indeed they are, which is excellent news.

    A week, it seems, is a long time in ticketing.

    Meanwhile, I note that the relaunched Grand Central website is now referring to m-tickets as e-tickets.......
     
  25. westv

    westv Established Member

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    Presumably it's still ok to print these e-tickets on A4 paper. The old P@H took up the whole page but the new tickets are much smaller.
     
  26. Haywain

    Haywain Established Member

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    Whatever you wish to do with them is pretty much OK.
     
  27. Wallsendmag

    Wallsendmag Established Member

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    Print show on phone /tablet add to your phones wallet. One size fits all.
     
  28. Roy Badami

    Roy Badami Member

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    Only problem I find with printing e-tickets is you have to be careful how you fold them. Most software will print the ticket centred horizontally on the page, so if you fold the A4 page in 4, you get a fold straight through the 2D barcode, which can make them difficult to scan.
     
    Last edited: 10 Oct 2019
  29. westv

    westv Established Member

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    My work printer prints them with the barcode at the top of the page.
     
  30. Haywain

    Haywain Established Member

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    And they don't have to be printed.
     
  31. westv

    westv Established Member

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    For me, it's just less hassle.
     

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