London Midland Delay Repay Query

[IanD]

My friend had a one day off peak travelcard from Northampton to London Zones 1 to 6 priced at £19.75 with a Senior railcard discount.

Her return journey on 22/05 was delayed by 1 hour and 45 minutes due to signalling problems at Euston, points failure somewhere and 2 failed trains at Milton Keynes and Rugby.

A delay repay claim was submitted and she has received only £5 in vouchers.

LM's website says that if the delay is between 1 and 2 hours then she should have got 50%. There's no mention of different rates if the ticket is a travelcard.

Should she have received £9.85/£9.90?

http://www.londonmidland.com/your-journey/delay-repay/

 

[sonic2009]

Maybe it would be worth tweeting LondonMidland, they are usually quite good at sorting things out.

 

[bb21]

It might also be worth writing to them asking how the amount of compensation was calculated in her case.

 

[IanD]

Thanks guys. Neither of us use twitter so we'll definitely be writing. Just wondered if for some reason travelcards were treated differently.

 

[sonic2009]

I will give them a tweet later just asking a general question

 

[IanD]

My friend emailed them about this and they have now said they will send another £5.

I suppose it saves them a fortune not giving out the correct amount in the first place. Most people would be grateful for any refund so the proportion of people complaining would be pretty small. Shrewd business move but not really in the spirit of the scheme.

 

[Clip]

My friend emailed them about this and they have now said they will send another £5.

I suppose it saves them a fortune not giving out the correct amount in the first place. Most people would be grateful for any refund so the proportion of people complaining would be pretty small. Shrewd business move but not really in the spirit of the scheme.

Or the person who calculated it may have made a simple mistake in working out the refund.