Last night my paper season ticket got broken by a ticket barrier at Harrow and Wealdstone station. There is one barrier which at least once a month if not more, ruins the data stored on the magnetic strip. I'm not sure who to point this out to.
As I had purchased my last season ticket online from London Midland I thought, great I'm now on their system. Last time this happened they refused to sort it out because I had to go back to the company, South West Trains, who sold me the ticket. That time I had 10 mins free. Fair enough they didn't sell it.
So imagine my surprise when at the London Midland ticket office at Euston they said I wasn't on their system. I said to them but I can't go to your head offices. Any way this time they took my word and entered me into their system. Had I know this before I could have simply lied about where I bought the ticket and they couldn't have proved otherwise.
Given that they are so keen for people to buy season tickets online, I'm amazed the two systems are not linked. After all my season ticket fails once a month at least, every month and I'm sure I'm not alone.
As I had purchased my last season ticket online from London Midland I thought, great I'm now on their system. Last time this happened they refused to sort it out because I had to go back to the company, South West Trains, who sold me the ticket. That time I had 10 mins free. Fair enough they didn't sell it.
So imagine my surprise when at the London Midland ticket office at Euston they said I wasn't on their system. I said to them but I can't go to your head offices. Any way this time they took my word and entered me into their system. Had I know this before I could have simply lied about where I bought the ticket and they couldn't have proved otherwise.
Given that they are so keen for people to buy season tickets online, I'm amazed the two systems are not linked. After all my season ticket fails once a month at least, every month and I'm sure I'm not alone.