London Midland train cancelled ,Virgin charged £65

[30907]

Virgin are currently apologising for delay in dealing with refund requests - mine took 2 months and a follow-up mail

 

[ramitamimi]

Sorry for OT,but are there any news about Virgin Traveller Club? I am planning couple of trips to Scotland ,and was wondering is TC going to be restarted any soon?

 

[ramitamimi]

Just got £65 , in rail travel vouchers from Virgin

 

[IanD]

AFAIK they have stopped this practice.

My experience would say that you are incorrect on this. I recently received £50 in rail vouchers for asking a question about their website that they didn't answer. That's made my summer a lot cheaper.

Now, what can I ask next...?

 

[jon0844]

Write back and say you're extremely disappointed that they sent you vouchers for not answering a question. Should be worth another £50 or even more when they see the word 'disappointed'.

 

[ramitamimi]

I actually wrote to the Virgin trains facebook team ,to enquire about the status of the claim (as I did not get any reply for about 2,5 months) ,and they said that they will be offering me a complementary return first class ticket,but the letter did not have a hint of that...

 

[bb21]

My experience would say that you are incorrect on this. I recently received £50 in rail vouchers for asking a question about their website that they didn't answer. That's made my summer a lot cheaper.

Now, what can I ask next...?

My information comes from speaking to a senior member of staff within Customer Service at Virgin.

Things might have changed.

 

[ramitamimi]

So after submitting a complain, today I got a response that the TM was indeed right to issue a new ticket, but I was offered ,a first class return ,that has to be used up to November 2013, (in form of a code) ,this is in addition to £65 in RTV already received,so I am quiet happy after all , as I actually arrived earlier than I would otherwise do if I followed the advance ticket ,got a free journey ,plus a 1st return ticket.

I would like to thank all of you,who answered in this thread for their help!

PS what would be the best value ticket for the journey?

 

[island]

Assuming the ticket is for use on Virgin trains only, I think Euston to Edinburgh is as far as you can get.

 

[ramitamimi]

Yes it is VT only

 

[bb21]

Yes it is VT only

The maximum value you will get out of it is a breakfast service in one direction and a hot meal service in the evening between London and Scotland.

 

[bnm]

and a hot mail service in the evening

Fortunately the typo wasn't the anagram of meal that rhymes with mail.
--- old post above --- --- new post below ---
Or rather, is a homophone rather than a rhyme.

 

[bb21]

Fortunately the typo wasn't the anagram of meal that rhymes with mail.
--- old post above --- --- new post below ---
Or rather, is a homophone rather than a rhyme.

Oops! That was some pretty shoddy auto-correct.

 

[IanD]

The maximum value you will get out of it is a breakfast service in one direction and a hot meal service in the evening between London and Scotland.

If travelling to Edinburgh with strategic changing, I believe you can get a meal on all four legs of the journey. (Or more if you change more than once each way!)