Lost Tickets

[DanTrain]

Hi,

I bought two advance singles from Sheffield to Oxford for next week online, and they seem to have been misplaced sometime after we collected them from the station. What is the best thing to do now, can they be reprinted for a fee, or do I need to buy new tickets?

Thanks in advance,

Dan

 

[ForTheLoveOf]

Lost tickets, other than season tickets, cannot usually be replaced or reprinted - you must, unfortunately, buy new tickets. The rationale is that 'losing' tickets (and then getting new ones) could be an excuse for several people using the same ticket.

You can always ask the retailer you bought the tickets from but it's highly unlikely you'll be given the answer you're looking for.

Hopefully you can find them - otherwise use Trainsplit et al to find the cheapest replacements.

 

[DanTrain]

Ok thanks anyway. What about trying to change the journey online to a different time, paying the difference, or does that require you to send back the original tickets?

 

[Hadders]

Ok thanks anyway. What about trying to change the journey online to a different time, paying the difference, or does that require you to send back the original tickets?

It requires you to send the original ticket back.

Some tick sites issue the change as an excess which is only valid with the original ticket.

 

[Haywain]

Ok thanks anyway. What about trying to change the journey online to a different time, paying the difference, or does that require you to send back the original tickets?

As Hadders has said, after the change you will either be required to return the original tickets or to retain them to back up the excess fare that is issued. However, some retailers will take a more sympathetic view than others. It is unlikely that any will issue a new ticket without charge, but they might give you a longer window of opportunity to find the originals to get a refund (even though they are not refundable). Contact your retailer before doing anything else.

 

[DanTrain]

Ok, thanks for the help

 

[A Challenge]

If its an advance then surely you can't use twice, but there you go.

 

[Clip]

If its an advance then surely you can't use twice, but there you go.

well you can if you give it to your mate to use

 

[Haywain]

If its an advance then surely you can't use twice, but there you go.

You could give the original to a friend. It could then be used on the same train or excessed to use on a different train. That's why the return of the original would be expected.

 

[A Challenge]

You could give the original to a friend. It could then be used on the same train or excessed to use on a different train. That's why the return of the original would be expected.

Good point, thank you.

 

[westv]

Advanced tickets can't be excessed can they?

 

[Deerfold]

Advanced tickets can't be excessed can they?

To change the time and/or date of validity, yes.

Or to turn them into an open ticket.

 

[westv]

By excessed I meant on the train. They can, of course, be amended prior to travel although the last time I did that the replacement ticket had "only valid with ticket number xxx" printed on it - where xxx was the original ticket number.

 

[Deerfold]

By excessed I meant on the train. They can, of course, be amended prior to travel although the last time I did that the replacement ticket had "only valid with ticket number xxx" printed on it - where xxx was the original ticket number.

No-one mentioned excessing them on a train.

Yes, that's a standard form of excess - but if someone had got a duplicate ticket that wouldn't be a problem for someone trying it on.

 

[westv]

No-one mentioned excessing them on a train.

Yes, that's a standard form of excess - but if someone had got a duplicate ticket that wouldn't be a problem for someone trying it on.

Ok. I always thought excessing a ticket meant upgrading it whilst travelling but I stand corrected!