Mandatory Seat Reservation

Discussion in 'Fares Advice & Policy' started by ACBest, 25 May 2015.

Thread Status:
Not open for further replies.
  1. ACBest

    ACBest Member

    Messages:
    66
    Joined:
    30 Aug 2011
    Location:
    Lincoln
    Hi all,

    Just a quick question - I'm going to be making a journey in a few weeks with a friend. They've already made their booking and so have reservations - but I've only just made mine.

    Just wondering, if my seat is nowhere near theirs - and unless the booking system does miracles, I doubt it will be! - do I have to stick to my mandatory reservation? For obvious reasons, I'd hope not!

    All advice appreciated.

    Many thanks:)
     
  2. ainsworth74

    ainsworth74 Moderator Staff Member Moderator

    Messages:
    17,158
    Joined:
    16 Nov 2009
    Location:
    Redcar
    The conditions of an Advance ticket (note this is no the same thing as buying a ticket before travel) require that you should occupy your reserved seat. I, however, have never experienced myself or come across anyone who has had any problem with sitting in any available seat as long as it's the correct train.

    Therefore I would say sit together even if you don't have reservations together.
     
  3. yorkie

    yorkie Administrator Staff Member Administrator

    Messages:
    34,896
    Joined:
    6 Jun 2005
    Location:
    Yorkshire
    Then ask at a station if they can reserve you the seat next to them :)
    Technically yes you do have to stick to it, but if the train isn't busy then feel free to sit anywhere.

    We could probably provide better advice if we had information on the journey being made.
     
  4. ACBest

    ACBest Member

    Messages:
    66
    Joined:
    30 Aug 2011
    Location:
    Lincoln
    Of course - sorry, it'll be Peterborough to Lincoln on the direct VTEC service.
     
  5. SaveECRewards

    SaveECRewards Member

    Messages:
    401
    Joined:
    22 Jan 2015
    VTEC don't seem to mind. I often change my seat for a better one. The Twitter team often suggest customers do that too.

    As a courtesy if my reservation is the only one on that seat I will remove the reservation ticket from the seat back and move it to my new seat.
     
  6. ACBest

    ACBest Member

    Messages:
    66
    Joined:
    30 Aug 2011
    Location:
    Lincoln
    Ah, that's great stuff. Thanks:)

    I'll likely drop them a tweet on the day too just so I can back myself up if needs be.
     
  7. ScotrailINV

    ScotrailINV Member

    Messages:
    42
    Joined:
    2 Jan 2015
    I've had the same on ScotRail and the old EC, never had a problem sitting in a different seat in 100+ journeys. If the train is busy I'll often remove my seat reservation and show it to the guard to let them know. In my experience most don't seem to care as long as you're on the right train.
     
  8. asharpe

    asharpe Member

    Messages:
    598
    Joined:
    4 Feb 2013
    Location:
    West Yorkshire
    If you book on the virgin EC website you can pick your own seat for their services.

    There is an option to do it just before you enter your payment details.
     
  9. yorkie

    yorkie Administrator Staff Member Administrator

    Messages:
    34,896
    Joined:
    6 Jun 2005
    Location:
    Yorkshire
    There is no point tweeting them.

    There will be plenty of space and no-one will mind.

    But for future reference, as mentioned above, click 'view your seat' to select a seat of your choice, if booking a VTEC train on their website. This is more of an issue at busy times and on trains that go to destinations that are much more popular than Lincoln ;)
     
  10. ACBest

    ACBest Member

    Messages:
    66
    Joined:
    30 Aug 2011
    Location:
    Lincoln
    Bizarrely enough, I did that yorkie - and every seat in coaches B, C, D and most of E if I remember correctly, were shown as booked to Lincoln! I sincerely doubt it...
     
  11. swapmeetpete

    swapmeetpete Member

    Messages:
    17
    Joined:
    29 Dec 2013
    You have to click on the seat map to make it show what's actually available.
     
  12. ACBest

    ACBest Member

    Messages:
    66
    Joined:
    30 Aug 2011
    Location:
    Lincoln
    I did, because I did move myself around a bit.
     
  13. yorkie

    yorkie Administrator Staff Member Administrator

    Messages:
    34,896
    Joined:
    6 Jun 2005
    Location:
    Yorkshire
    It does not show where they are booked to.

    It shows available seats, and seats which are not available (which may be unreservable or may be reserved for any part of the journey; the detail is not provided)

    If you can advise of the date of travel I will take a look.
     
  14. AM9

    AM9 Established Member

    Messages:
    4,537
    Joined:
    13 May 2014
    Location:
    St Albans
    If the reservation system offered the same visibility of seats as airline websites then I wouldn't have any issue with that reservation being enforced. The problem is that (in my recent experience with FGW), the choice isn't there.
    At the time of booking, the choices were: Quiet/non_quiet, Airline/table, Window/aisle. Not all combinations were offered and there wasn't any choice of left or righ side which might be important to somebody who is affected by the sun on an east-west service. I even went to St Albans station to see if the booking office had a better view of available seats, but it came up with wrong direction, wrong coach and in some cases, unreservable seats, so how is that?
    Until passengers have visibility of the seat map before committing, it would be unreasonable to enforce a reservation. I suppose that on lines like the FGW WoE route the situation won't resolve itself until they get rid of the HSTs with their mish-mash of high and low density configuration coaches and converted 1st class offerings. Roll on fixed formation MUs.
     
Thread Status:
Not open for further replies.

Share This Page