Metrolink Customer Relations failure

Discussion in 'Other Public Transport' started by jcollins, 18 Apr 2015.

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  1. jcollins

    jcollins Veteran Member

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    This afternoon services to Altrincham were suspended due to a problem with the overheads near Timperley.

    Metrolink staff at Piccadilly were advising people tickets would be accepted on the 263 bus but then adding if they were going to Altrincham they might as well take the Northern Rail service to Altrincham.

    Now that sounds OK advice (provided people don't attempt to use Metrolink tickets on Northern Rail services.) However, the 14:17 Manchester-Chester was delayed by 41 minutes at Skelton Junction due to Metrolink trying to fix the problem with the electrics, while the 15:17 was delayed by 16 minutes at Skelton Junction for the same reason, meaning it would have been just as quick for people to take the all-stops 263 bus which runs every 15 minutes.
     
  2. WatcherZero

    WatcherZero Established Member

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    Seperate incidents, snapped overhead on the altricham line and network rail signalling failures.
     
  3. Rail Ranger

    Rail Ranger Member

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    The rail problem was a failure of the single line between Northenden and Edgeley Junction which required pilotman working for a while but was fixed by late afternoon. Northern were accepting Metrolink tickets on their service on this occasion. The trams began running again at 22.30 so thankfully were running normally for Sunday's Greater Manchester Marathon, when many roads were closed in Trafford.
     
  4. 185

    185 Established Member

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    Seperate incidents, yes, but I reckon the detached 750v cable from the overheads flapping around onto the track below could have something to do with the track circuits & signals going bonkers :P
     
  5. WatcherZero

    WatcherZero Established Member

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    All the way over at Newton Le?

    (Where the signalling failed with knockon issues across the region)
     
    Last edited: 4 May 2015
  6. Starmill

    Starmill Established Member

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    What about that doesn't sound like business as normal for Metrolink disruption management...?
     
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