Missed Connecting Train

[Purple Orange]

Hi everyone. Looking for some guidance here. I've been booked on a specific train to London from my local station but it involves a change at Crewe (usually I get the direct and on a flexible ticket, but someone else booked it for me).

What is the policy if my first train is late arriving in to Crewe for my connecting train to Euston? It's all booked as one ticket on specific trains, therefore an I right in thinking that I would be entitled to board the next train heading to London, should my first train be late?

 

[AlterEgo]

What ticket do you hold and is it restricted by operator?

 

[Purple Orange]

What ticket do you hold and is it restricted by operator?

Im booked on a northern then on an avanti. All on the same ticket.

 

[Bletchleyite]

Im booked on a northern then on an avanti. All on the same ticket.

An Advance ticket?

What is the route on it?

 

[Watershed]

Provided your itinerary allowed the minimum connection time between trains at Crewe (10 minutes), you're entitled to take the next available service that complies with your ticket's route or company restrictions.

So for example if it's an Advance routed Avanti & Connections and you were originally booked on Avanti to London, you can take the next Avanti service.

 

[Bletchleyite]

Provided your itinerary allowed the minimum connection time between trains at Crewe (10 minutes), you're entitled to take the next available service that complies with your ticket's route or company restrictions.

So for example if it's an Advance routed Avanti & Connections and you were originally booked on Avanti to London, you can take the next Avanti service.

That part is not relevant because it's a single through ticket. This would not generally be sold with a non-compliant itinerary, but importantly, if it was incorrectly sold in that way, the itinerary forms a contract and the passenger does not lose that right.

The right would only be lost if the tickets were split and the minimum connection time not respected.

 

[Purple Orange]

Its an advance single for Avanti & Connections, which also includes the tube. Surely though, if i am on time for my first scheduled train and it is late, I dont see how I could be penalised for missing the connecting train...

 

[Bletchleyite]

Its an advance single for Avanti & Connections, which also includes the tube. Surely though, if i am on time for my first scheduled train and it is late, I dont see how I could be penalised for missing the connecting train...

With that ticket, if you miss your connection you may take the next Avanti train from Crewe (you'd not want to take LNR anyway; it'd be loads slower) and can claim Delay Repay based on the difference between the arrival time at your final destination and what it should have been.

 

[Purple Orange]

With that ticket, if you miss your connection you may take the next Avanti train from Crewe (you'd not want to take LNR anyway; it'd be loads slower) and can claim Delay Repay based on the difference between the arrival time at your final destination and what it should have been.

Cheers. After years of building up a distrust of the rail service, restricting myself to specific trains is not something i like doing.

 

[Bletchleyite]

Cheers. After years of building up a distrust of the rail service, restricting myself to specific trains is not something i like doing.

Sorry, a quick addition to that. If the next train happens to be the one that runs via Birmingham you may wish to go for the one after (check the timings) as that one is very slow and will likely be overtaken.

 

[Purple Orange]

Sorry, a quick addition to that. If the next train happens to be the one that runs via Birmingham you may wish to go for the one after (check the timings) as that one is very slow and will likely be overtaken.

Oh certainly. That would be a last resort situation.

 

[JBuchananGB]

Just to add that if by some mischance your friend has booked you an Advance ticket to travel specifically on an Avanti train routed via Birmingham, then you must take that train. The Northern trains into Crewe from Manchester direction seem to run like clockwork, so you should be OK.
I travelled on Avanti via Crewe to Birmingham the other day, and it was announced on approach to Crewe that holders of Anytime and Off-Peak tickets could change for a direct train to London, but holders of Advance tickets should stay on the train.

 

[Bletchleyite]

Just to add that if by some mischance your friend has booked you an Advance ticket to travel specifically on an Avanti train routed via Birmingham, then you must take that train

For clarity, if the connection is missed they do not have to stick to trains via Birmingham and can use any Avanti service, as the ticket is not routed via Birmingham.

If the connection is not missed, as with any Advance, the booked train must be used.

 

[AlterEgo]

Just to add that if by some mischance your friend has booked you an Advance ticket to travel specifically on an Avanti train routed via Birmingham, then you must take that train. The Northern trains into Crewe from Manchester direction seem to run like clockwork, so you should be OK.
I travelled on Avanti via Crewe to Birmingham the other day, and it was announced on approach to Crewe that holders of Anytime and Off-Peak tickets could change for a direct train to London, but holders of Advance tickets should stay on the train.

But if you are booked on Avanti via Birmingham to London and you miss that train because of the railway's own delay, you may take the next Avanti service to London regardless of whether it goes via Birmingham or the Trent Valley.

 

[Ianno87]

But if you are booked on Avanti via Birmingham to London and you miss that train because of the railway's own delay, you may take the next Avanti service to London regardless of whether it goes via Birmingham or the Trent Valley.

Avanti may even prefer you to head via the Trent Valley as the made up time would mean saving them the Delay Repay bill!

 

[Hadders]

If the Northern train is late arriving at Crewe causing you to miss the Avanti then you may take the next Avanti service to London.

It isn’t necessary to seek permission, get your ticket endorsed or travel via Birmingham. You wouldn’t have a seat reservation on a later train so my recommendation would be to head for an unreserved carriage.