Mobile ticket not downloading - does booking conf. suffice?

Discussion in 'Fares Advice & Policy' started by _toommm_, 10 Jan 2019.

  1. _toommm_

    _toommm_ Established Member

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    So I bought a ticket a while ago on the TPE app to travel on a service from Manchester Vic to Leeds today. Come to today when I need to download my ticket, and it won't show in my ticket wallet, but every other booking does.

    TPE are expecting me to buy a new ticket, at a 4x markup compared to what the original ticket cost - so can I travel with my booking reference? I cant find it in the NRCOT anymore...
     
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  3. Intermodal

    Intermodal Member

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    A booking reference is absolutely not valid for travel.

    As for what else to do if TPE are not willing to help, I'm not really sure. Very poor. You can try asking the guard but this has no guarantee of working.
     
  4. furlong

    furlong Established Member

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    If you have a contract to travel and a company refuses to honour that, it's a breach of contract, and you might indeed have to buy new tickets then submit a breach of contract claim (start with a letter before action) against the party in breach to put you back into the same financial position as you'd have been in had they honoured it (i.e. reimburse cost of any extra tickets, plus small sum to cover your time dealing with the claim).
     
  5. cactustwirly

    cactustwirly Established Member

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    IMO I think you buy a new ticket for now, and then write to TPE explaining your problems and ask for a refund of the second ticket.

    You could travel with just the booking reference, but I'm not sure how much hassle you'll have.

    What format is the ticket in?
    Is it a PDF like XC or an actual m ticket like EMT?
    Does it not appear in the TPE app?
     
  6. Intermodal

    Intermodal Member

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    It could work but I really wouldn't be surprised if it didn't as this is probably one of the most common forms of fare evasion. "My ticket wouldn't download"/"My phone is dead"/"The app doesn't work here is a screenshot".
     
  7. mallard

    mallard Established Member

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    Unfortunately, the railway considers that any problems whatsoever with electronically issued tickets, including issues with the app, digital infrastructure, etc. to be the passenger's responsibility. A rogue staff member could maliciously delete all the tickets from their system's database and they'd probably still issue PFs/threaten prosecution until the media got wind of it. One more reason to always insist on real, physical tickets.
     
  8. Hadders

    Hadders Established Member

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    A rogue member of staff might also delete tickets from the ToD database....
     
  9. FelixtheCat

    FelixtheCat Established Member

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    Ask a member of staff before you travel.

    About 2-3 years ago, I purchsed some tickets online. I wrote the code to collect them from the ticket machines on a scrap of paper. However, the machines at the station were not working when I went to collect the tickets. The train was in 20 minutes, so there wasn't an opportunity to come back another time. Instead, I went to the ticket office, showed the scrap of paper with the booking confirmation and asked what they could do. The person stamped the scrap of paper with the confirmation and wrote "please allow for travel, ticket machine not working". I think the thread I started when it originally happened still exists somewhere.

    There is always a chance that staff can do something, but it is not guaranteed and it is best to do it before trying to travel.
     
  10. _toommm_

    _toommm_ Established Member

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    I managed to travel - the guard wasnt happy (understandably) but I got out of Leeds fine. Ironically I just launched the TPE app and it appeared! Oops
     
  11. Haywain

    Haywain Established Member

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    It is impossible to delete an m-ticket from the ToD database. By its very nature ToD produces a CCST ticket. And only a very few members of staff would have any ability to even cancel (and therefore refund) any other type of ticket.
     

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