I may be sticking my neck out, but I would say from the general thrust of most threads in this sub-forum that it is widely accepted that many of the procedures at the "customer/company interface" are in desperate need of revision and modernisation. I include the: NRCoC; Routeing Guide; Fares Manual. There may be others. So I have two main questions:- 1) Who has overall responsibility for these documents? ATOC? DfT? This makes a difference to the second question... 2) How might the general public apply pressure to get these changed? Actually, I think the best route would be through MPs.