Hey Everyone
Well last week I took the family on the Gatwick Express. At least this time the train was running and was on time.
However I had decided to treat them all to First Class.
Therefore I was disappointed when it was apparent that there was to be no at seat refreshment service.
It was only a one unit (5 coach service). About 10 minutes into the journey when the trolly hadn't arrived I went looking for it. It wasn't anywhere on board.
Last time I did 1st on the Gat Ex we was able to purchase alcoholic drinks and got free hot drinks/waters from the trolly with some light snacks.
I assumed that these were still available, as when booking (and still as checked just now at the Gat Ex website) it states:
This train service is officially a disgrace!
Should I write to them complaining? Is there any point even???
Well last week I took the family on the Gatwick Express. At least this time the train was running and was on time.
However I had decided to treat them all to First Class.
Therefore I was disappointed when it was apparent that there was to be no at seat refreshment service.
It was only a one unit (5 coach service). About 10 minutes into the journey when the trolly hadn't arrived I went looking for it. It wasn't anywhere on board.
Last time I did 1st on the Gat Ex we was able to purchase alcoholic drinks and got free hot drinks/waters from the trolly with some light snacks.
I assumed that these were still available, as when booking (and still as checked just now at the Gat Ex website) it states:
What are the benefits of travelling First Class on your services?
In our First Class coaches you will have:
A complimentary copy of The Telegraph
Large comfortable seats
Tables to work from
At seat refreshment service
This train service is officially a disgrace!
Should I write to them complaining? Is there any point even???