Does anybody know where I can make a complaint regarding applying for this?
I’ve emailed the recruitment address but no response and when I phoned all they will say the vacancy is closed and no more submissions.
My issue is on Sunday I began the application but it asked for the CV to be uploaded in .rtf, .txt, .doc or .docx formats. My CV was already complete but in .pdf format so I needed to retype it all in Microsoft Word to resave in .doc format to upload. I decided as I was on shift at the time until Wednesday evening that I would leave it until the Wednesday evening to complete.
The advert said on it the closing date was 5/8/18 so I thought I was well within the timeframe.
The following evening (Tuesday) 31/7/18 I received a reminder email from MTR that I had an incomplete application saved. As I was finishing my shift the next day I decided to continue with what I had originally planned and complete it the next day (Wednesday) as I had planned.
On Wednesday I went through the application and saved each section as I went along, including uploading my retyped CV in the correct format and it accepted everything when I saved!
The last section I had to complete was the section about my last 5 years history.
I am working for London Underground currently for the last 3 years. I filled in the information for this and managed to save it all ok. The 2 years before that was the final bit I had to fill in before I submitted so I typed up all the necessary information and tried to save it but nothing happened when I tried repeatedly. I copied all the text I had written with the intention of pasting the text back in after refreshing the page in case it had locked or something.
I refreshed the page and got the message ‘no more applications were being accepted’
My gripe is first of all how can the campaign be closed in the middle of when I was actually in the process of filling in the last section and about to submit my application?
As there was no indication of immediate urgency in the reminder email then why would me submitting the application 24 hours after the reminder being sent to me (without any information that it was imminently closing) be a problem seeing as it was stated the closing date was 5/8/18?
All I want is to be able to throw my hat in fairly and see if I’m able to progress to the next stage for this vacancy. I’ve been looking almost daily on the MTR website for over 2 years for this particular vacancy to come about again and feel that I’ve been treated very unfairly.
I spoke to a recruitment coordinator at MTR earlier today and was told repeatedly we can’t do anything the applications are closed.
I asked then that if I wasn’t satisfied with the response and would like my case looked into, especially to find out how it can be closed during when I’m actually in the process of submitting my application he gave me no information and simply repeated ‘we can’t do anything, the application is now closed’.
If anybody on here can actually point me in the right direction of where and who I need to talk to about this problem I will be eternally grateful.