What are they like for paying out compensation?
Long and short is that my coach from Glasgow to Aberdeen on Sunday night was cancelled due to it breaking down in Carlisle, staff at the station told us our tickets would be valid on the Megabus instead, the Megabus they directed us to only had spare seats for around 1/3 of the passengers waiting so I couldn't get on it, was then told by station staff we could wait for a later Megabus but that it couldn't be guaranteed we'd get a seat.
In the end I went to Central and got a train to Aberdeen at a cost of £39.60 and then paid £20 for a taxi to get home, both of which I have the receipts for.
What's the chances that they'll stump up the extra costs I incurred?
Long and short is that my coach from Glasgow to Aberdeen on Sunday night was cancelled due to it breaking down in Carlisle, staff at the station told us our tickets would be valid on the Megabus instead, the Megabus they directed us to only had spare seats for around 1/3 of the passengers waiting so I couldn't get on it, was then told by station staff we could wait for a later Megabus but that it couldn't be guaranteed we'd get a seat.
In the end I went to Central and got a train to Aberdeen at a cost of £39.60 and then paid £20 for a taxi to get home, both of which I have the receipts for.
What's the chances that they'll stump up the extra costs I incurred?