New c2c delay repay trial

Discussion in 'Fares Advice & Policy' started by FelixtheCat, 18 Aug 2015.

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  1. FelixtheCat

    FelixtheCat Established Member

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    I heard that c2c are trialing an automatic refund system whereby if there is a delay that qualifies for compensation, you are automatically refunded what you are owed to either your bank card or you Oyster. The trail will start next year, I think. Thoughts?
     
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  3. Stats

    Stats Member

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    My understanding it is only for those with a smartcard. In theory it is a good idea to automatically compensate for delays, and to compensate from a 2 minute delay. But I fear that at compensation levels set at 3p per minute up to 29 minutes it might backfire when passengers see they're get payments of pennies.
     
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